Senior Receptionist

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Receptionist is Amazon’s face and voice to its clients and their guests. In this role, you will provide 5-star customer service and have an obsession for customer satisfaction.
Are you looking for an excellent career starter in an exciting corporate environment? As our Senior Receptionist, you have a firm grasp on what it takes to assist with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits. Our receptionists are solution providers and seek to provide a memorable customer centric experience through each interaction; as a Senior Receptionist, you will set this tone.
Location: Columbia, MD
Schedule: Monday through Friday, an 8-hour shift, between the hours of 7:15 am – 6:05 pm
Starting Wage Range – $24.36 per hour
What we can offer:
Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance
17 Accrued Paid Time Off Days Annually
Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
Retirement 401(K) with a company match
Employment Assistance Program (EAP) including six free therapy sessions per year
Physical Wellness Reimbursement Program - $25 per month
Student Loan Contribution Program - $50 per month
Free Onsite Parking
**Please submit your resume with your application **
What You Will Do
Be attentive and provide exceptional, professional customer service to Amazonians, clients, contractors, and visitors.
As a Senior, you will be able to staff more complex reception desks independently.
Partner with Receptionist on multi-person desks.
Participate in or lead special projects as assigned.
Manage inventory at desks, if at single-reception desk, and communicate needs to Lead Receptionist.
Support Banana Stand and Special Events as needed.
Will be responsible for overall operation of the front desk and front office activities to include, but not limited to:
Facilitate the opening and/or closing of service locations.
Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations.
Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times
Work collaboratively across the organization, as well as with Amazon employees and other vendor partners, ensuring the Northwest Center team is always acting as a solutions provider to our customer and vendor partners.
Ensure physical presence of lobby & workrooms exceed overall visual presence expectations and required standards.
Verbally welcome customers upon entrance.
Act as the point of reference for guests & Amazon employees who need assistance or information.
Utilize organization-specific computer programs to check-in guests and confirm validity prior to entering Amazon space and issue badges.
Provide support to customers via phone, email or in person to callers, visitors, community members, vendor partners and all guests.
Help resolve any escalations with guests and visitors in a professional and polite manner. Maintain office security by following security procedures and controlling access via the reception desk.
Who You Are
High School Diploma
Experience operating a front desk environment.
Excellent interpersonal skills required along with polite and professional phone etiquette.
Positive, upbeat attitude and able to get along with everyone.
Must be reliable and punctual with excellent organizational skills.
Must have demonstrated ability to juggle multiple priorities.
Above average communication skills preferred.
Experience using MS Office suite of products preferred
Excellent in-person customer service skills.