Service Manager

Are you dedicated to delivering excellent customer service and leading a team of automotive service professionals? Servco is looking for a Service Manager to lead a team of service professionals at our Maui Lexus and Subaru dealership. The Service Manager will be responsible for ensuring an efficient and profitable service department including planning, organizing, and measuring the day-to-day operations of the department. This position will also be responsible for building and managing an effective service team to achieve financial, employee, and customer satisfaction targets.
Responsibilities:
Manage Service Consultants and motivate them to obtain sales and customer service index targets
Supervise Dispatchers and Auto Technicians to ensure repairs are completed in a safe and timely manner
Direct Lot Attendants to move vehicles and shuttle customers safely
Manage and ensure warranty administration staff completes paperwork accurately
Monitor, report, and correct any safety or compliance issues
Requirements:
High school graduate or equivalent
A.S. Degree in Auto Technology and ASE certification preferred
Valid driver’s license and clean driving record
Minimum three years of auto dealership service management experience
Strong leadership and customer service skills
Excellent verbal and written communication skills
Working knowledge of auto dealership service management system
DealerTrack and (Toyota/Lexus/Subaru) warranty processing experience preferred
Proficient in Microsoft Word and Excel
Strong problem solver that is analytical and organized
Natural leader who’s able to build teams and make decisions
At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.
Interested?
Visit www.servco.com/careers to apply online or email us at careers@servco.com.
Equal Opportunity Employer and Drug-Free Workplace