Sales Operations Analyst

Department: Sales / Business Development
Work Schedule: Monday-Friday, 8:00 AM-5:00 PM EST
Reports To: Director of Business Development & Sales Operations
Industry: Manufacturing
Job Summary
Client is seeking a detail-oriented and analytical Sales Operations Analyst to support sales performance, pricing accuracy, forecasting, reporting, and business process improvement. This role will analyze commercial data, identify opportunities to improve profitability, maintain accurate business information, and develop actionable insights to support strategic decision-making.
The ideal candidate has experience in sales operations, business analysis, pricing, or process improvement, preferably within a manufacturing environment. The successful candidate will work closely with Sales, Finance, Customer Service, and Operations to improve efficiency, strengthen reporting accuracy, and support business growth.
Key Responsibilities
Analyze sales performance, customer activity, order trends, and commercial data to identify risks and growth opportunities.
Review pricing structures, quotations, and pricing exceptions to ensure alignment with approved pricing strategies and profit margin objectives.
Develop reports and dashboards to monitor sales performance, business trends, and key performance indicators (KPIs).
Evaluate sales processes and workflows, identify inefficiencies, and recommend improvements and automation opportunities.
Maintain data accuracy and consistency across ERP, CRM, and business reporting systems.
Support sales forecasting, budgeting, and capacity planning through data analysis and performance variance reviews.
Collaborate with Sales, Finance, Customer Service, and Operations to resolve pricing, order, system, and customer-related issues.
Identify recurring operational challenges and recommend sustainable solutions to improve efficiency and customer experience.
Support process improvement initiatives and monitor results to ensure measurable business impact.
Present findings, trends, and recommendations to management to support informed business decisions.
Qualifications
Bachelor's degree in Business Administration, Finance, Analytics, or a related field preferred; equivalent relevant experience will be considered.
Previous experience in sales operations, sales analysis, commercial analysis, pricing, or business process improvement.
Experience working with ERP systems, CRM platforms, and business reporting tools.
Strong proficiency in Microsoft Excel and data analysis.
Understanding of pricing, profit margins, sales forecasting, and commercial business processes.
Manufacturing industry experience preferred.
Required Skills
Strong analytical and problem-solving abilities.
Ability to interpret data and translate findings into actionable business recommendations.
Knowledge of sales reporting, KPI tracking, pricing analysis, and forecasting.
Experience identifying process inefficiencies and implementing improvements.
Excellent communication and cross-functional collaboration skills.
Strong attention to detail, organizational skills, and ability to manage competing priorities.
Ability to exercise sound judgment and maintain confidential business information.

Work arrangement
Yes