Appointment Scheduler

This is a remote position.
Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support. Let's shape the future of work together!
Profile Requirements:
Previous experience in appointment setting, patient coordination, medical reception, or a similar healthcare administration role.
Telehealth experience is non-negotiable, preferably within a mental health or psychology practice.
Familiarity with the Australian healthcare system, including Medicare and private health insurance billing processes.
Hands-on experience with Cliniko is non-negotiable, although candidates with Halaxy experience may also be considered
Confident and professional phone manner for both inbound and outbound calling
Experience using Zoom Phone or similar VoIP platforms for Australian and New Zealand calls
Strong attention to detail with accurate data entry and record keeping
Ability to manage a busy appointment calendar and prioritise effectively
Empathetic and patient-focused communication style suited to a mental health or telehealth environment
Comfortable working independently in a remote setting with minimal supervision
Reliable internet connection and quiet, professional home office setup
Availability to work morning shift hours aligned to Australian Eastern Standard Time
Core responsibilities:
Answer inbound calls from patients and clients in a professional and empathetic manner
Make outbound calls to prospective and existing patients to book and confirm appointments
Schedule, reschedule and cancel appointments accurately using the practice management system
Follow up with patients who have missed or cancelled appointments to re-engage and rebook
Manage the appointment calendar and ensure it is kept up to date at all times
Triage and direct enquiries appropriately, escalating clinical matters to the relevant team member
Maintain accurate patient records and update contact and appointment details as required
Handle patient queries relating to services, availability and general practice information
Support the smooth running of daily operations through organised and proactive administration
Liaise with the clinical team to communicate scheduling changes and patient updates
Operate during morning shift hours, approximately 9am to 1pm AEST
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

Work arrangement
Yes