FIFO Service Supervisor

We are seeking an experienced FIFO Service Supervisor to lead our Port Hedland Service Team, supporting customers across the Pilbara.
This role is responsible for supervising a team of FIFO Field Service Technicians, ensuring service activities are planned, coordinated, and delivered safely, efficiently, and to a high standard.
You will play a key role in driving team performance, managing customer relationships, and supporting service growth across the region, while ensuring alignment with operational and business objectives.
What you will be doing
Team Leadership & Service Delivery: Supervise and support FIFO field technicians, ensuring work is completed safely, efficiently, and to a high standard
Customer & Service Sales: Build strong relationships with customers, identify service opportunities, and support growth across the Pilbara region
Operational Planning & Coordination: Manage scheduling, resources, and workloads to ensure service delivery targets are met
Quality & Compliance: Ensure service quality standards are maintained, including reporting, documentation, and compliance requirements
People & Capability: Ensure team licences, tickets, inductions, and competencies are current, and support ongoing development
Reporting & Documentation: Oversee timely and accurate completion of service reports, quotations, and job documentation
Continuous Improvement & Growth: Identify opportunities to improve service delivery, support planning, and contribute to operational growth
Trade qualification in Mechanical Fitting, Hydraulics, or similar
5+ years’ experience in field service or working with hydraulic systems
Previous experience leading or supervising field service teams
Strong knowledge of mining or heavy industry environments, ideally within the Pilbara
Proven ability to manage customer relationships and drive service outcomes
Strong organisational skills with the ability to manage multiple priorities
Strong communication skills with the ability to engage teams and customers effectively
High attention to detail with a focus on quality and safety outcomes

Employment type
Full-time

Work arrangement
No