Director of Operations

Company Description Empiric Solutions Inc. is a technology-focused organization that supports clients with reliable network services and technical solutions. The company emphasizes operational excellence, efficiency, and responsive customer support in all engagements. Team members collaborate remotely using modern tools and processes to deliver consistent, high-quality service. Empiric Solutions Inc. values integrity, accountability, and continuous improvement, creating an environment where professionals can develop their skills and contribute to meaningful projects.
Role Description The Director of Operations – Network Technician is a part-time remote role responsible for overseeing day-to-day operational activities related to network services and technical support. This role focuses on coordinating and optimizing workflows, ensuring service levels are met, and supporting team members in delivering consistent, high-quality network solutions to clients. Daily tasks include monitoring performance metrics, identifying process improvements, managing resource allocation, and collaborating with leadership on budgeting and operational priorities. The Director of Operations also helps address escalated customer service issues, aligns operations with strategic goals, and ensures compliance with company policies and industry best practices.
Qualifications
Strong operations management skills, including experience overseeing processes, optimizing workflows, and implementing best practices.
Analytical skills to interpret data, monitor performance, identify trends, and support data-driven decision-making.
Team management capabilities, with experience leading, coaching, and coordinating remote or distributed teams.
Budgeting and resource management skills to plan, track, and optimize operational and project-related expenditures.
Customer service skills with the ability to handle escalations, maintain client relationships, and ensure a positive service experience.
Background in network technology or IT operations, with familiarity in network infrastructure, troubleshooting, and service delivery.
Excellent written and verbal communication skills and the ability to collaborate across cross-functional teams.
Experience in a leadership or supervisory operations role; a relevant degree or equivalent professional experience in business, operations, or technology is beneficial.

Work arrangement
Yes