E-commerce Executive – Marketplace Operations

About the Role
We are looking for a detail-oriented, proactive, and execution-focused E-commerce Executive to manage day-to-day marketplace operations for our furniture and home décor business. The candidate will be responsible for managing marketplace seller panels, maintaining product listings, monitoring orders and inventory, coordinating dispatches, tracking sales performance, and ensuring smooth operations across platforms such as Amazon, Meesho, Flipkart, and other relevant e-commerce channels.
The ideal candidate should have hands-on experience in marketplace operations, strong Excel skills, and the ability to coordinate with internal teams to improve operational efficiency, customer experience, and sales performance.
Key Responsibilities
1. Marketplace Operations
Manage daily operations across Amazon, Meesho, Flipkart, and other e-commerce platforms.
Handle seller panels, product catalogues, listing updates, and account health.
Ensure product listings have accurate titles, descriptions, specifications, images, pricing, and attributes.
Monitor listing errors, suppressed products, and marketplace policy compliance.
2. Order Management & Fulfilment
Monitor orders, dispatch deadlines, cancellations, returns, and replacement requests.
Coordinate with warehouse, logistics, and internal teams to ensure timely order fulfilment.
Track shipment status, delivery performance, and return-to-origin (RTO) cases.
Ensure order processing and dispatch adhere to marketplace service-level agreements.
3. Inventory & Catalogue Management
Maintain accurate inventory levels across marketplaces.
Monitor stock availability and coordinate replenishment to prevent stock-outs and overselling.
Update product information, SKU mapping, dimensions, weights, and other relevant attributes.
Coordinate with relevant teams to resolve inventory and catalogue discrepancies.
4. Sales & Performance Monitoring
Track daily and monthly sales, order volumes, traffic, conversion rates, and returns.
Prepare performance reports and dashboards using MS Excel.
Analyse product and channel performance to identify improvement opportunities.
Monitor marketplace fees, shipping charges, deductions, settlements, and other order-related costs.
5. Promotions & Account Management
Coordinate promotional campaigns, sale events, coupons, and product offers.
Update prices and promotional details as per approved business plans.
Monitor account health, customer feedback, ratings, and seller performance metrics.
Coordinate with marketplace support teams to resolve operational issues.
6. Reporting & Process Improvement
Prepare daily, weekly, and monthly marketplace performance reports.
Maintain trackers for orders, dispatches, returns, cancellations, inventory, and settlements.
Identify recurring operational issues and recommend process improvements.
Support the team in improving listing quality, fulfilment efficiency, and marketplace profitability.
Required Skills & Qualifications
Graduate in Business Administration, Commerce, Marketing, or a related field.
3–4 years of hands-on experience in e-commerce marketplace operations.
Practical experience with Amazon Seller Central and Meesho Supplier Panel is essential.
Experience with Flipkart Seller Hub or other marketplaces will be an advantage.
Strong working knowledge of MS Excel, including Pivot Tables, lookup formulas, filters, and reporting.
Understanding of product cataloguing, inventory management, order fulfilment, returns, and marketplace settlements.
Strong analytical, coordination, communication, and problem-solving skills.
Ability to manage multiple marketplaces and meet daily operational deadlines.
Preferred Experience
Experience in furniture, home décor, home improvement, or other product-based e-commerce businesses.
Familiarity with marketplace shipping models, seller fees, claims, deductions, and reconciliation.
Understanding of marketplace advertising, promotions, and sales optimisation.
Experience working with large product catalogues and multiple SKUs.

Work arrangement
No