MIT|PLK16235

Leads Operational Excellence and the Guest Experience:
To ensure self and team handles all Guest concerns
To responds to all Guest feedback with action plans to address opportunities
To coach team on hospitality standards
To communicate Guest feedback to the team and involve in action plans to resolve issues
To empower the team to satisfy Guest needs and resolve concerns
To ensures all training and reference materials are available and used by the team
To execute processes that ensure the restaurant meets safety and sanitation standards
To execute processes that ensure inside and outside cleanliness standards are met
To ensure all shifts are appropriately staffed to achieve service with speed goals
To handle all employee concerns with a sense of urgency
To treat all team members fairly and with respect
To provide coaching to team members to improve performance and ensure their growth.
Builds Team Talent:
To recognize team members for demonstrating desired behavior and performance
To ensure no team members is placed in position until all training is complete
To provide regular communication to team including goals and results
To use team member feedback to improve restaurant performance