Junior Customer Service Operations Specialist

Company Description
Light Up Beauty® is revolutionizing skincare and the wellness sector in India with innovative formulations featuring cutting-edge ingredients like THD Ascorbate, New Zealand Glacial Clay, Rice Water Complex and Soap Free Cleansers and Butterfly Pea Flower. Our clean-label products, powered by superfoods, deliver exceptional results. Our best sellers also include wellness teas designed and formulated to aid fat burn and weight loss We're proudly featured in leading publications such as Vogue, Femina, Elle, and more. Our products are available on popular platforms like Nykaa, Amazon, Blinkit, Swiggy and Flipkart.
Role Description
This is a full-time on-site role for a Junior Customer Service Operations Specialist located in South Delhi. The specialist will be responsible for managing customer interactions, ensuring customer satisfaction, analyzing service operations, and providing customer support. Day-to-day tasks include handling customer queries, optimizing service operations, and maintaining high levels of customer satisfaction.
Qualifications
Skills in Customer Service Operations
Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
Handling RTO, Abandoned carts , NDR and outbound calls
Handling COD orders
Answering Customer's WhatsApp queries
Create new orders on Shopify.
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Prior experience in the beauty or skincare industry is a plus
Proficiency with Microsoft Excel
Proficiency with Shopify , Delhivery Panels

Work arrangement
No