regional collection manager : south region

Company Description Easy Home Finance Limited is an innovative housing finance company focused on disrupting India’s home loan market through digital-first solutions and customer-centric services. The organization has been recognized as the Fastest Growing HFC by the National Housing Bank for 2025–26, reflecting its strong growth and market presence. It has received multiple industry awards, including Fintech of the Year (Financial Inclusion, 2020), Best in NBFC (ET, 2026), Best Digital Transformation in BFSI (2026), and Best CIO-led Digital Customer Experience. These accolades highlight the company’s commitment to financial inclusion, technology-driven processes, and superior customer experience. Professionals joining Easy Home Finance Limited can expect to work in a high-growth, award-winning environment that values innovation and performance.
Role Description The Regional Collection Manager – South will oversee and manage collection operations across the South region, ensuring timely recovery of dues while maintaining strong customer relationships. This full-time, on-site role is based in the Greater Bengaluru Area and involves leading and mentoring collection teams, monitoring portfolio performance, and implementing region-specific collection strategies. The role includes setting collection targets, tracking key metrics, and taking corrective actions to control delinquencies and reduce non-performing assets. The manager will collaborate closely with branch managers, sales teams, and senior leadership to improve processes, optimize field collection efforts, and ensure adherence to regulatory and company compliance standards. Day-to-day responsibilities also include handling escalated cases, analyzing trends, preparing region-specific reports, and driving continuous improvement in collection efficiency and customer experience.
Qualifications
Strong experience in collections management within housing finance, NBFC, or banking, preferably handling a regional portfolio in the South market.
Proven skills in team leadership, people management, and performance monitoring for on-ground collection and tele-calling teams.
Ability to design and execute collection strategies, analyze data and MIS reports, and use insights to control delinquency and improve recovery rates.
Sound understanding of home loan products, collection processes, regulatory guidelines, and compliance requirements in the Indian BFSI sector.
Excellent communication, negotiation, and conflict-resolution skills, with a customer-centric approach to managing sensitive collection interactions.
Strong organizational and time-management abilities, with capacity to work under pressure, handle multiple locations, and meet strict deadlines.
Proficiency in using digital tools, collection systems, and basic MS Office applications for reporting, tracking, and portfolio analysis.
Bachelor’s degree in Finance, Business, Commerce, or a related field; a postgraduate qualification or MBA in Finance or Operations is an advantage.
Prior experience working in or managing operations across the Greater Bengaluru Area or broader

Work arrangement
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