Front Office Manager | Hotel Experience Only | Hospitality Operations

Job Title: Front Office Manager
Property Type: Boutique Hotel (23 Rooms)
Reports To: Senior Manager / General Manager
About the Role
We are looking for a dynamic and guest-focused Front Office Manager to lead front desk operations at our 23-room property. The ideal candidate will ensure high-end service standards, smooth day-to-day operations, and drive revenue through effective management of OTA (Online Travel Agency) channels alongside walk-in and direct bookings.
Key Responsibilities
Deliver a consistently high-end guest experience across all touchpoints, from check-in to check-out
Oversee smooth daily front office operations, ensuring seamless coordination between departments
Manage and optimize bookings across all channels — OTA, online direct, walk-in, and corporate/travel agent
Actively manage OTA platforms (e.g., Booking.com, Agoda, MakeMyTrip, Expedia) to maximize visibility, ranking, and revenue
Monitor rate parity, availability, and promotions across channels to drive occupancy and ADR
Track and report on KPIs including occupancy, RevPAR, ADR, and channel-wise revenue contribution
Step in and act as Operations Manager when required, handling broader property operations with full ownership
Handle guest feedback, escalations, and service recovery with professionalism
Train, guide, and motivate front office staff to maintain service excellence
Prepare regular performance and revenue reports for senior management review
Candidate Requirements
Prior experience in front office management, preferably in a boutique or small-property setting
Strong working knowledge of OTA management and revenue generation strategies
Comfortable taking on operations manager responsibilities when needed
Enthusiastic, proactive, and hands-on approach to hotel operations
Good communication and guest-handling skills
Familiarity with PMS (Property Management Systems) and channel managers preferred
What We Offer
Competitive salary plus performance-based incentives
Strong growth path with higher career opportunities within the organization
A dynamic, high-ownership role in a growing property

Work arrangement
No