Returns Claim Lead- Apparels

Hiring: Returns Lead – Apparel
We’re looking for a Returns Lead to own and streamline our end-to-end returns operations at House Of Chikankari.
This role is critical in ensuring faster inventory recovery, accurate quality assessment, tighter inventory control, and a seamless customer experience.
Key responsibilities:
• Manage daily returns operations across website and marketplaces
• Drive faster return-to-restock timelines
• Lead quality inspection and grading of returned products
• Monitor return trends and identify recurring product, fit, or quality issues
• Ensure accurate inventory reconciliation across systems and physical stock
• Work closely with Warehouse, Customer Experience, Quality, and Marketplace teams
• Build reports, dashboards, and actionable insights to reduce return rates and improve recovery
What we’re looking for:
• 3-6 years of experience in apparel, fashion, warehouse operations, reverse logistics, or returns management
• Strong understanding of inventory and quality processes
• Comfortable working with data, Excel, OMS/WMS systems, and marketplaces
• Someone who enjoys solving operational challenges and improving processes
Location: New Delhi
If you are interested or know someone who could be a great fit, please share your profile at careers@houseofchikankari.in or tag them in the comments.

Work arrangement
No