Customer Service Specialist

Company Description Altruist Technologies Pvt. Ltd., founded in 2005, is a leading player in the mobile social networking space across India, Indonesia, Nigeria, and other emerging markets. The company operates a flagship voice-based mobile social network, jobsonphone, and manages end-to-end mobile and digital strategies for media clients, brands, and major content owners. Altruist has expanded into M-Governance, handset-based applications, and video sharing platforms, building strong capabilities in voice and web-based value-added services. It provides Business Process Outsourcing, IT, and interactive communication solutions for carriers, ISPs, CSPs, and corporate clients, and is a clear market leader in India’s MVAS social networking domain. With partnerships covering over 55% of Indian mobile subscribers, Altruist offers a dynamic environment for professionals interested in telecom, digital services, and customer-centric innovation.
Role Description This is a full-time, on-site Customer Service Specialist role based in Noida. The Customer Service Specialist will respond to customer inquiries via phone, email, and other channels, ensuring prompt and accurate resolution of issues related to Altruist’s services and platforms. The role includes handling incoming calls, documenting interactions, escalating complex cases, and following up to ensure closure and customer satisfaction. The specialist will maintain high standards of phone etiquette, adhere to service level agreements, and provide feedback to internal teams on recurring customer issues. Daily responsibilities also involve updating customer records, supporting process improvements for customer experience, and collaborating with colleagues to deliver consistent, high-quality service.
Qualifications
Strong Customer Support and Customer Service skills, with the ability to handle high volumes of inquiries professionally.
Experience in enhancing Customer Satisfaction and Customer Experience through empathetic, solution-oriented interactions.
Excellent Phone Etiquette and clear verbal communication skills for engaging with diverse customer groups.
Good written communication and basic computer proficiency (CRM tools, ticketing systems, email and office applications).
Ability to work on-site in Noida, manage time effectively, and stay organized in a fast-paced environment.
Prior experience in telecom, digital services, or BPO customer service is an advantage.
Minimum educational qualification: high school diploma; a graduate degree in any discipline is preferred.
Comfort with rotational shifts, if required, and a strong commitment to ethical, inclusive, and respectful customer interactions.

Work arrangement
No