Field Service Engineer

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?
It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.
At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors:
Keep customers front and center in all of our work
Be accountable and deliver on commitments
Drive continuous improvemenT
Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment
The Field Service Engineer supports customers on technical and service-related issues, delivering exceptional service across Standard BioTools portfolio of products in our rapidly growing Proteomics businesses. It requires the ability to troubleshoot complex problems within an operational interplay of software, hardware and chemistry. It also requires commitment to achieve total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment.
Team players are essential in this position as the role has a great degree of overlap with various interdisciplinary groups within the organisation.
The assigned territory for this position is Italy, Switzerland and South France, with the role reporting directly into the Senior Manager, EMEA Field Service.
Description:
Perform installation, maintenance, and repair services on our Proteomic systems located at customer sites.
Troubleshoot instrument hardware and software, often under challenging conditions.
Contribute to high-value service-related procedures and documents.
Identify areas for product and process improvement and communicate these accordingly.
Adopt and leverage our CRM business policies, procedures, and reporting.
60% travel is routinely required on both a scheduled and unscheduled basis.
Minimum Qualifications:
BS in Science or Engineering discipline, or equivalent industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training
Technical support/service experience required.
Substantial working knowledge of optical, electrical and mechanical sub-systems.
Expertise in employing root cause analysis and corrective action methodologies.
Prior work with Life Science instrumentation, with experience with Mass Spectrometers or relevant technology being highly desirable.
Salesforce.com / ServiceMax familiarity a plus.
Strong communication skills, including fluency in English; proficiency in Italian and other European languages is desirable.
Ready to join an industry leader with a bold and ambitious mission that is enabling advancements in human health? Apply online with your resume!
Standard BioTools is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.