Patient Access Specialist - REMOTE

This is a Fully Remote Job
About Our Client:
The organization operates within the healthcare services sector, focusing on improving patient access to medical care. It addresses common challenges patients face in navigating healthcare systems, including registration, insurance verification, scheduling, and financial communications. By providing support through patient access representatives, the organization aims to enhance the patient experience and streamline administrative processes in healthcare settings.
About the Opportunity:
The PATIENT ACCESS SPECIALIST plays a vital role in facilitating smooth patient interactions with healthcare services. This position is responsible for ensuring accurate patient registration, verifying insurance coverage and benefits, scheduling appointments, and supporting insurance authorization processes. The role contributes significantly to the organization by improving patient access efficiency and clarity, enhancing patient satisfaction, and supporting operational effectiveness.
Responsibilities:
Collect and update patient demographic, insurance, and financial information accurately
Verify insurance coverage, eligibility, benefits, co-pays, and deductibles
Complete all required pre-registration information prior to scheduled services
Identify and resolve missing or inaccurate patient information
Schedule patient appointments and clinical services efficiently
Confirm appointment availability and insurance requirements
Coordinate with healthcare teams to support timely scheduling
Address appointment-related questions and concerns
Obtain and document required insurance pre-certifications, referrals, and prior authorizations
Communicate with insurance carriers and healthcare providers to resolve authorization issues
Maintain accurate records within healthcare systems
Provide professional and compassionate customer service during patient interactions
Explain insurance benefits and patient financial responsibilities
Assist patients with registration, scheduling, and payment inquiries
Escalate complex patient concerns appropriately
Enter and maintain accurate patient data in healthcare systems
Review and document relevant diagnosis and procedure codes when needed
Maintain confidentiality of Protected Health Information (PHI) and comply with HIPAA
Meet departmental standards for productivity, accuracy, quality, and customer service
Requirements:
High school diploma or GED
Minimum 1 year experience in patient access, healthcare customer service, or related healthcare environment
Typing speed of at least 35 words per minute
Strong verbal and written communication skills
Excellent customer service skills with a patient-focused approach
Detail-oriented with accuracy in data entry
Ability to multitask and work efficiently in a fast-paced environment
Basic computer skills and ability to navigate multiple systems
Understanding of patient confidentiality and HIPAA compliance
Ability to work independently and collaboratively
Availability to work Monday–Friday, including one late shift per week and one Saturday per month
Preferred Qualifications:
2–3 years experience in patient access or healthcare revenue cycle operations
Associate or bachelor's degree in Business, Healthcare Administration, Finance, or related field
Experience with medical insurance verification and authorization
Familiarity with medical terminology and healthcare billing
Experience with electronic health records and patient registration systems
Previous experience in high-volume healthcare call center or patient-facing role
Bilingual in English and Spanish is a plus
Pay Range and Compensation Package:
Pay rate: $16.00 per hour
Eligible for quarterly performance-based bonuses
Benefits & Perks:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes