IT - Help Desk and Desktop - IT Help Desk Coordinator

This is a Fully Remote Job
About Our Client:
The organization operates within the financial services industry as a member-owned, not-for-profit cooperative credit union. It addresses challenges related to financial inclusion and equitable access to banking services in California. The organization focuses on empowering members and uplifting communities through a commitment to people-centered values and financial accessibility.
About the Opportunity:
The IT HELP DESK COORDINATOR serves as the primary contact for technical support and system access requests within the IT Help Desk and Desktop department. This role ensures secure management of user access, effective troubleshooting of technology issues, and timely resolution of end-user problems. The coordinator supports business operations by maintaining system functionality and compliance, improving support processes, and providing service that protects sensitive information.
Responsibilities:
Provision and de-provision system access using Role Based Access Control and least privilege principles
Collaborate with department managers to manage user access and document approvals
Conduct periodic access reviews to resolve discrepancies
Support enterprise applications via phone, email, or ticketing system
Identify, troubleshoot, and escalate IT issues as needed
Resolve end-user issues within service level agreements
Prioritize and schedule service desk tasks
Provide support across multiple platforms including Windows, iOS, tablets, and desktops
Support banking hardware such as cash dispensers, credit card machines, scanners, printers, and pin pads
Perform tier 2 hands-on fixes including software installation, hardware setup, and system configuration
Address network connectivity issues in WAN/LAN and WiFi environments
Maintain system settings for terminals, printers, and cash dispensers
Develop and update internal procedures, technical documentation, and IT knowledgebase
Communicate equipment maintenance updates to staff
Keep management informed of unresolved issues per escalation protocols
Conduct training and implement operating procedures
Understand business needs and integrate them into technical solutions
Escalate security standard violations appropriately
Maintain knowledge of applicable state and federal compliance regulations
Research and resolve system access issues
Perform other related duties as assigned
Requirements:
High School Diploma or GED
Completion of prerequisite Computer Technology classes
Pay Range and Compensation Package:
$26.27 to $27.50 hourly
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes