Client Services Lead - RPO

This is a Fully Remote Job
About Our Client:
The organization operates within the talent acquisition and workforce management industry, addressing challenges related to recruitment and talent lifecycle management. It provides comprehensive recruitment process outsourcing (RPO) services, combining global offerings to deliver data-driven talent solutions. The organization supports clients by leveraging industry expertise, advanced technology, and workforce insights to meet complex staffing needs across multiple countries.
About the Opportunity:
The CLIENT SERVICES LEAD role is responsible for overseeing full-cycle recruitment processes and managing recruitment teams to ensure exceptional service delivery to candidates and clients. This position drives continuous improvement in talent management programs and influences recruitment strategies. It plays a key role in enhancing client satisfaction, developing team expertise, and expanding client relationships.
Responsibilities:
Oversee recruitment program performance and ensure delivery of key performance indicators
Advise clients on talent needs and recruitment strategies based on market intelligence
Define and document best practices to support program health and efficiency
Manage and coach a team of 5-8 direct reports to achieve recruitment goals
Ensure high-quality service delivery and mitigate risks impacting client satisfaction
Drive candidate satisfaction by providing an exceptional hiring experience
Expand and deepen client relationships to identify new opportunities
Share recruitment expertise and workforce insights to maintain trusted advisor status
Requirements:
Minimum 3 years in an HR leadership role managing people
Residency in Mountain or Pacific time zone
Availability to work 9:00 AM to 6:00 PM PT Monday to Wednesday and 7:00 AM to 3:30 PM PT Saturday and Sunday (with 30-minute lunch on weekend days)
Experience in a shared services environment is preferred
High school diploma or equivalent; associate’s or bachelor’s degree is a plus
Experience or exposure to people or project management preferred
Pay Range and Compensation Package:
Salary range: 67,500 to 112,500
Benefits & Perks:
Medical insurance
Dental insurance
401(k) retirement plan
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes