Client Success Manager

This is a Fully Remote Job
About Our Client:
This organization operates in the technology-powered amenities sector, serving clients and their guests across all 50 states. It addresses the challenge of providing convenient, automated solutions in multifamily housing, coworking spaces, and public locations through its brands focused on printing and specialty coffee services. The company maintains profitability and has been recognized for growth and employer quality.
About the Opportunity:
The CLIENT SUCCESS MANAGER role entails managing and growing client relationships from post-installation through the full contract lifecycle. This position is key to driving client retention, satisfaction, and growth through proactive communication and consultative account management. The role involves reducing churn, conducting strategic business reviews, and collaborating across teams to enhance the client experience.
Responsibilities:
Manage client relationships across assigned accounts from post-installation through contract lifecycle
Build proactive client relationships to drive engagement, satisfaction, and retention
Conduct Quarterly Business Reviews, present insights, and recommend actions
Establish regular communications with new and renewing clients
Identify and mitigate risks to prevent churn
Pursue upsell and cross-sell opportunities with tailored solutions
Oversee change-of-ownership contract processes to ensure smooth transitions
Use Salesforce to maintain records, track client activity, and analyze metrics
Collaborate with Operations, Sales, and Marketing to resolve client issues
Represent the organization at client meetings and industry events
Requirements:
Three to five years of client success or account management experience
Experience in the multifamily housing segment preferred
Proven ability to build and maintain client relationships and resolve issues
Experience with client onboarding, reviews, and delivering presentations
Strong communication, organizational, and relationship-building skills
Track record supporting retention, upsell, and cross-sell goals
Proficiency in Salesforce for account management and reporting
Ability to manage multiple accounts in a fast-paced environment
Bachelor’s degree in Business Administration, Marketing, or related field preferred, or equivalent experience
Experience in startup or technology-driven companies is a plus
SaaS sales experience is a plus
Pay Range and Compensation Package:
Base Salary Range $73,000—$90,000 USD
This position also qualifies for an annual bonus opportunity
Benefits & Perks:
Comprehensive health, dental, and vision coverage
Retirement plan with company match
Life and disability insurance plans
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Annual training and education allowance
Flexible vacation and competitive paid time off
100% remote work environment for most roles
Employee equity opportunities
In-person team events
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes