Manager, Service Delivery

About Our Client:
The organization operates in the technology sector, specializing in Apple device management solutions. It addresses the challenge of managing Apple devices efficiently for education customers and other clients worldwide, supporting tens of thousands of customers with scalable services. The company emphasizes a flexible and connected culture to maintain work-life balance and sustain strong operational results.
About the Opportunity:
The MANAGER, SERVICE DELIVERY leads a team of Professional Services engineers focused on serving education customers. This role ensures the quality and profitability of service engagements, manages project delivery end-to-end, and balances team capacity across multiple projects. It plays a critical role in aligning cross-functional teams to meet customer implementation goals within time and budget constraints, supporting scalable and repeatable service delivery.
Responsibilities:
Lead and develop a team of Professional Services engineers through coaching, performance management, and hiring
Manage delivery of service engagements including planning, scheduling, scope, budget, and communication
Oversee team capacity and utilization forecasting and planning
Review engagement scopes and estimates to ensure alignment with staffing and margin targets
Make staffing and prioritization decisions within delivery and margin frameworks
Define the consulting role and scope with Customer Onboarding for implementations
Develop and maintain project management practices and tools to scale team capabilities
Serve as escalation point for delivery issues and implement preventive measures
Track and report on team performance metrics to improve delivery quality
Collaborate with cross-functional teams to align priorities and solve challenges
Perform other duties and special projects as assigned
Requirements:
5+ years in professional services, customer implementation, or technical project delivery in a SaaS or technology environment
3+ years leading others through formal management or project leadership
3+ years managing multiple concurrent customer projects with full project management responsibilities
Experience managing capacity, utilization, or resource forecasting for delivery teams
Ability to influence cross-functional teams without direct authority
Strong communication skills for technical translation and handling escalations
Bachelor's degree in business, information technology, or related field
Preferred: formal people management experience, project management practices experience, familiarity with Apple device management or relevant platforms, project management certification
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes