Tele Sales / Customer Relationship Executive (CRE)

Company Description Sabhan Furniture Group, established in 2012, is a leading home and commercial living retail brand in Northern Kerala. Over the past decade, the company has grown into a multi-branch network with flagship destination showrooms across Malappuram and Kozhikode districts. Sabhan offers end-to-end furniture solutions, combining solid-wood craftsmanship, modular layouts, and contemporary designs for residential and commercial spaces. The organization emphasizes a collaborative, growth-oriented culture with regular training, inter-branch initiatives, and company events. Headquartered in Malappuram, Kerala, Sabhan operates experiential showrooms, including a key location in Kondotti, and maintains a digital presence through www.sabhan.in.
Role Description This is a full-time, on-site role based at the Kondotti showroom for a Tele Sales / Customer Relationship Executive (CRE). The role involves handling inbound and outbound calls, responding to customer inquiries, and guiding potential buyers through available products, offers, and services. The CRE will follow up on leads, maintain ongoing communication with customers, and coordinate with showroom teams to ensure timely responses and smooth order processing. Daily responsibilities include updating customer records, tracking interactions, gathering feedback, and supporting promotional campaigns. The position focuses on building long-term customer relationships, contributing to sales targets, and upholding Sabhan’s customer-first service standards.
Qualifications
Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and ensure positive experiences.
Business Relationship Management and Client Relations abilities to build, maintain, and grow long-term customer connections.
Strong Communication skills for clear phone conversations, follow-ups, and coordination with showroom and operations teams.
Prior experience in tele sales, inside sales, or customer support, preferably in retail or furniture/home décor.
Comfort with basic computer usage, CRM tools, call logs, and maintaining accurate customer data.
Ability to work in a fast-paced showroom environment with a proactive, target-oriented mindset.
Minimum high school diploma; a degree in business, marketing, or related fields is an advantage.
Proficiency in local languages and working knowledge of English to interact with diverse customers.

Work arrangement
No