Junior Site Reliability Engineer - Alexandria

What you'll be doing:
Platform monitoring & incident response
• Monitor the health and performance of our platform using tools such as Dynatrace, identifying and responding to alerts and potential issues.
• Provide first-line technical support by investigating, troubleshooting, and resolving customer issues received through support tickets and calls.
• Respond to infrastructure and application incidents, including traffic spikes, bot activity, and high resource consumption.
• Collaborate with senior engineers, vendors, and other IT teams to troubleshoot complex issues and ensure timely resolution.
Cloud infrastructure & system support
• Support and troubleshoot our cloud infrastructure, including Microsoft Azure, Windows Servers, Azure SQL, and Kubernetes (AKS).
• Help maintain the stability, availability, and performance of our systems and applications.
• Work with Fastly (WAF/CDN) to investigate and mitigate abnormal traffic and bot activity.
• Monitor, renew, and troubleshoot SSL certificates to maintain secure platform operations.
Automation & continuous improvement
• Develop and maintain scripts to automate routine tasks, improve operational efficiency, and reduce manual intervention.
• Contribute to technical documentation, operational procedures, and knowledge sharing initiatives.
• Support infrastructure projects, including cloud migrations, Azure optimizations, and system maintenance.
• Collaborate with the team to improve monitoring, troubleshooting, and incident response processes.
Global collaboration & on-call support
• Work closely with our international infrastructure team to ensure smooth operations across different time zones.
• Participate in scheduled shifts and paid weekend on-call rotations to support platform availability and timely incident response.
• Communicate effectively with colleagues and stakeholders, providing clear updates on incidents and their resolution.
What you'll bring:
• A degree in Computer Science, Engineering, or a related field, or equivalent relevant practical experience.
• Ideally 2–3 years of hands-on experience working with Microsoft Azure infrastructure and related services.
• Familiarity with Microsoft technologies such as Windows Server, DNS, IIS, MSSQL, or Azure SQL.
• A basic understanding of containerization technologies such as Docker and Kubernetes (AKS).
• Exposure to monitoring tools such as Dynatrace, Prometheus, Grafana, Nagios, Zabbix, or similar.
• Familiarity with scripting languages such as PowerShell or shell scripting.
• A strong troubleshooting mindset, with the ability to investigate technical issues, think logically, and remain calm under pressure.
• Good communication skills, a collaborative attitude, and a willingness to learn and develop your technical expertise.
• Flexibility to work in scheduled shifts and participate in an on-call rotation.
• Microsoft Azure certifications, such as AZ-900 or AZ-104, are considered a plus.

Employment type
Full-time

Work arrangement
Hybrid