Administrator/Senior Administrator, Client Services




Ready for a new challenge? We've got an exciting opportunity for a talented, experienced Senior Administrator to join our ambitious and busy Governance Services team.
Reporting to the Client Services Manager, you'll be responsible for providing high quality administration for a portfolio of corporate and fiduciary clients with particular emphasis on the client service aspects of the business, delivering excellent client services levels at all times. You'll be involved in the full life cycle of our clients, including the client take-on process and all aspects of the ongoing administration of the client.
In return, we can offer you focused mentoring and professional development support to ensure you continue to grow as the business grows and achieve your full potential.
If you've solid administration experience in corporate, trust and fiduciary services, and would like to join our friendly and professional team, we'd really like to hear from you.
About the role
In this role, you'll:
Manage and be wholly responsible for the administration of a diverse portfolio of corporate and fiduciary clients and ensure that client relationships and administration are conducted effectively and to a high standard
Ensure that you have an understanding of the transactions you are working on, providing technical support and training to other employees as and when required
Ensure client expectations are properly managed and valuable relationships are nurtured
Assist with the effective management of day-to-day activities to include timely processing of work, meeting transactional and internal procedural deadlines and managing WIP and debt collection
Appropriately delegate work and utilise the resources within the team to ensure client services are maintained at the expected standards
Other ad-hod duties as requested
About you – essential requirements
Proven corporate administration experience
You'll hold or be studying towards a relevant professional qualification (such as STEP of CGI)
Good working knowledge of Microsoft desktop software
Knowledge of specialist software e.g. Document Management Systems and Viewpoint would be an advantage
Having good communication and interpersonal skills
Being able to build relationships and work as part of a team
A positive and flexible approach
Ability to manage and prioritise tasks, time and people in order to meet deadlines
Ability to work independently
We are committed to providing an inclusive and barrier-free recruitment process. If you need this job description or the application form in an alternative format, or if you would like to discuss the recruitment process with our recruitment team, please email recruitment@mourant.com.