Specialist I - User Research Design Strategist

Role Description
As a Specialist I - UX Design, you will be challenged to drive through complex and ambiguous scenarios of transformational projects and initiatives. We expect you to be a strategic thinker with an ability to collaborate, create and articulate your thoughts and frameworks that pave way for experiences to be built upon.
Responsibilities Product/Service Innovation
Observe and study the paradigm shifts happening at the intersection of cultural, social, economic, political, technological, and market forces
Device methodologies to discern the future and map the emerging landscape with scenario planning and plausible narratives on potential futures
Work towards identifying the core problem areas and arriving to creative briefs in ambiguous situations, especially with large-scale businesses
Uncover uncharted needs through deep-dives to plan and create strategic point of views encapsulating consumer insights, business success metrics and potential design interventions
Create experience/ecosystem maps, develop insights, experience/service journeys and blueprints, interaction models, process flows and storyboards Business Initiatives & Engagement
Co-create and help business units to develop product/service definition for non-existent offerings
Engage deeply with stakeholders/target users to observe and analyze systems, barriers and challenges of the existing product/service
Play an active role in new business initiatives and collaborate with a cross-disciplinary teams to identify and dive deep into a potential opportunities
Innovation Workshops: plan, design, strategize, and synthesize, conduct interviews, and creative brainstorms that often involves C-suite execs, business leaders and tech/marketing leads
Participate in deep dives and experience reviews with cross-functional teams and drive design decisions Design Leadership
Drive/contribute towards initiatives for advancing and improvising internal creative processes
Overview creative aspects of on-going engagements, review scope, and guide design teams, especially during initial phases
Study and experiment new creative methods that support our expression
Inspire and mentor designers
Requirements
Masters/Bachelors degree in Strategic Design Management or related design discipline
7+ years of industry experience - An online portfolio with latest projects showcasing abilities across a wide range of platforms. Share password if protected or be willing to showcase the work during the interview
Must have a strong point of view towards user-centered design methods and knowledge of innovation strategies, frameworks and design thinking approaches
Skills to produce output whenever required using relevant design softwares.
Experience working in a start-up or fast-paced environment is a plus
Skills
User Research, Design Thinking, Corporate Strategy, Stakeholder Management, Requirements Gathering, Process Documentation, Workshop Facilitation

Work arrangement
No