Manager

Job Title: KAM – E-Commerce / Q-Commerce
Position Type: Full Time
Department: Sales – E-Commerce & Quick Commerce
Reporting To: NKAM / Head – E/Q Commerce
Location: Bangalore
Experience: 4–8 Years
Date: 09.10.2026
JOB DESCRIPTION
Role Summary
To drive sales growth and profitability across E-Commerce
and Quick Commerce platforms for Parag Milk Foods. The role involves managing
key accounts, building platform relationships, improving product availability,
driving category growth and coordinating with internal teams to ensure smooth
business operations.
Key Responsibilities
1. Business Growth & Account Management
Drive
revenue and category growth across Blinkit, Zepto, Swiggy Instamart,
BigBasket, Amazon and Flipkart.
Manage
monthly targets, business plans and SKU-level performance.
Build
strong relationships with platform category teams and drive commercial
negotiations.
Identify
opportunities for new launches, assortment expansion and city-level
growth.
2. Quick Commerce & Availability
Improve
OSA, Fill Rate, OTIF and inventory availability across cities and
fulfilment centres.
Drive
SKU activation, recurring POs and MBQ improvements.
Identify
and resolve stock-outs, low PO quantities and ordering issues with
platform teams.
Work
closely with Planning, Supply Chain and Regional Sales teams to ensure
timely supplies.
3. Marketing & Category Development
Drive
category growth across Ghee, Cheese, Paneer, Milk and Health Nutrition.
Coordinate
platform promotions, advertising campaigns and festive activations.
Monitor
advertising spends, ROAS, competitor pricing and promotional
effectiveness.
Support
new product launches and platform-specific growth initiatives.
4. Supply Chain & Operations
Ensure
timely PO execution, dispatches and deliveries.
Coordinate
appointment booking, ASN and GRN closure, wherever applicable.
Monitor
inventory, pending orders and service levels.
Resolve
supply and operational issues with customer SCM and internal teams.
5. Business Reporting & Commercials
Track
sales, profitability, OSA, Fill Rate, OTIF and advertising performance.
Prepare
regular business MIS and identify gaps requiring corrective action.
Manage
trade spends, promotional budgets and account-level commercials.
Coordinate
with Finance for claims, credit notes, outstanding payments and
reconciliations.
6. Stakeholder Management
Work
closely with Marketing, Finance, Supply Chain, Planning and Regional Sales
teams.
Drive
timely execution of business plans and closure of pending action points.
Share
regular performance updates with the NKAM / Head – E/Q Commerce.
Key Skills Required
Experience
in E-Commerce / Q-Commerce account management, preferably in FMCG.
Good
understanding of revenue growth, commercial negotiations and
profitability.
Knowledge
of PO management, inventory planning, OSA, Fill Rate and OTIF.
Strong
analytical and problem-solving skills.
Proficiency
in Excel, Google Sheets and ERP/SAP.
Good
communication, coordination and stakeholder management skills.
Educational Qualification
Graduate
in Business Management, Commerce or a related field.
MBA
/ PGDM preferred.
Experience
4–8
years of relevant experience in E-Commerce, Quick Commerce or FMCG.
Hands-on
experience with Blinkit, Zepto, Swiggy Instamart, BigBasket, Amazon or
Flipkart preferred.
Key Performance Indicators (KPIs)
Revenue
Growth vs. Target
Category
Growth and Profitability
OSA
and Fill Rate
OTIF
and Dispatch Adherence
Inventory
Availability
New
SKU Activation and City Expansion
Commercial
Claims and Reconciliation
Timely
Resolution of Operational Issues

Experience
4 - 6 Years

Employment type
Permanent Full Time

Work arrangement
No