AV & Event Support Technician (Onsite)

The Audio Visual Support Technician’s prime function is to provide Event, AV and VC technical support and be the main point of contact for all events requiring AV & Event support.
The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support.
Event Support
Hands-on delivery of events either on-site or remotely via / Zoom / Google Meet / Streamyard
Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras and operation
Work with teams and stakeholders using ticketing or booking system system to coordinate events
Provide full event production support either on your own for smaller events or as part of a team for larger events
Manage the day-to-day housekeeping and maintenance of event spaces
Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success
Provide feedback on possible enhancements and improvements to the space
Manage client expectations on production issues
Liaise across different levels within the immediate team, the client’s organization, and third-party vendors
Escalate any operational issues to the appropriate level of support and make suggestions for improvements
Produce event related and other types of reports as requested by the manager
Serves as the primary contact for event coordination requiring AV beyond the general meeting setup
Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc
Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup.
Serve as key contact for third party AV vendors at venue locations.
Manage high profile, global events
Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event
Basic Video encoding and editing skills
Video / Audio Conferencing
Video/Audio conference setup support
Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call
Manages equipment and software upgrades
Commissioning and testing of all new and relocated video conference systems
Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.
AV Meeting Room Support
Ensure all multimedia/presentation rooms are maintained in good working order
AV equipment set-up and support
Presentation/multimedia meeting room support, including duration support
Assist with support for multimedia broadcasting
Quick response to emergency/ad-hoc requests
Faults & Room Checks
Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
Ensure that all faults are reported in the correct way and in a timely manner
Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures
Carry out all power down/up when required, usually involving out-of-hours overtime commitments
General Duties
Maintaining the cleanliness and presentability of all AV rooms, stores and equipment
Mentor other members of the team, including freelancers
Assist with the training of all technical team members
Advise clients on best practice
Provide regular feedback and service improvements recommendations
Focus on service/operational issues for review
Experience & Skills Required
Flexible approach to working schedules to include out of hours (early or late) and weekends
Must have experience in managing events and webinars remotely via Zoom /
Working unsupervised
Encoding of video and audio content.
Media and web content integration (packaging). Knowledge of Windows Media, Apple Quicktime, .mp4 and Flash encoding formats.
Operating various types of equipment such as camera controllers, audio mixing desks and lighting consoles
Read and understand AV schematics
Data gathering, reporting, metrics and administrative skills
Liaising with clients and event planners on a daily basis - white glove customer service approach
Event support experience
Excellent customer service skills and experience
Excellent communication skills
AV / VC Systems experience in a Corporate environment
Ability to read building schematics and installation diagrams in order to troubleshoot
Understanding of TCP/IP networking
Understanding of different audio and video protocols and codecs required
Ability to draft and present technical reports in English
Providing feedback for service improvements
3 years minimum experience in a similar role
Experience video editing in Adobe Premiere Pro
Additional Information
Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.
Salary Range
$21.27 - $33.58 USD (Hourly)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law