AV Engineer III

Responsibilities:
• Ensure ticket hygiene and operational excellence.
• Ensures everything triaged is captured in ticket before receiving the elevation, hold L1 & 2 to account for troubleshooting.
• Ensure all possible solutions are exhausted before the ticket is moved to L4.
• Conducts more in-depth troubleshooting and may require knowledge in the following:
• Audio Video Routing-Knowledge of EDID, HDCP, Display and source resolutions, extension of audio and video over HDBT, switchers, matrix
switchers and displays.
• Networking- Basic networking knowledge involves understanding the fundamental concepts and components that enable computers and other
devices to communicate with each other. This includes familiarity with network types (such as LAN, WAN, and WLAN), network topologies (like
star, bus, and mesh), and network protocols (including TCP/IP, HTTP, HTTPS, Telnet, SSH and FTP). It also encompasses knowledge of hardware
devices such as routers, switches, and modems, as well as the principles of IP addressing and subnetting. Basic troubleshooting skills and an
understanding of network security measures, such as firewalls and encryption, are also essential components of basic networking knowledge.
• Dante-Requires understanding and basic knowledge of Dante controller. Dante crosspoint routing.
• Reading schematics- Understanding of signal flow, AV Inputs and outputs, component functionality such as audio DSP's, Switchers,
Control Processor, displays, etc..
• AV Control Systems- Knowledge of AV control systems. Basic Networking knowledge, IP's, DHCP, SSH, HTTP, HTTPS, Telnet
• USB- Basic knowledge of USB, USB hubs. USB Extension over Cat6.
• Uses software or hardware to troubleshoot problems that require greater technical proficiency such as Tesira, Extron Toolbelt, Screen Meet, Intuiface,
Neat Pulse, Logitech Sync and Zoom Console
• May interact with other teams such as Networking, Security, WPS, etc.
• Coordinating RMA's and working with OEM's and or vendors for support.
• Personnel: Technicians have specialized training in specific areas and more advanced troubleshooting skills.
• Goal: To resolve issues that require a higher level of expertise before needing escalation to L4 support.
Salary Range
$98,560.00 - $134,400.00 USD (Salary)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law