Client Servicing Manager

Hiring Client Servicing Manager @IdioticMedia
Location: Sector 53, Gurugram, Haryana
Experience: 4+ Years
Apply at: Sakshi.kashyap@idiotic.media
About Idiotic Media
Idiotic Media is a creator-first media and marketing company operating at the intersection of influencer marketing, digital content, and internet culture. We partner with brands to develop impactful marketing campaigns, build meaningful audience connections, and deliver innovative digital solutions.
Role Overview
We are seeking a results-driven Client Servicing Manager with a minimum of 4 years of core client servicing experience in the advertising industry, preferably with exposure to the Indian market. The ideal candidate will possess strong client relationship management skills, a sound understanding of integrated marketing campaigns, and the ability to lead end-to-end campaign execution while ensuring client satisfaction and business growth.
Key Responsibilities
Client Relationship Management: Serve as the primary point of contact for assigned clients, building strong, long-term partnerships and ensuring alignment with their business objectives and expectations.
Campaign Planning & Execution: Understand client briefs, translate business requirements into actionable campaign strategies, and oversee execution from initial briefing to final delivery.
Cross-functional Collaboration: Coordinate with internal teams, including influencer marketing, creative, content, strategy, and operations, to ensure seamless execution and timely delivery of campaigns.
Client Communication & Presentations: Lead client meetings, presentations, campaign reviews, and regular status updates while maintaining clear and proactive communication.
Account Management & Growth: Identify opportunities to strengthen existing client relationships, expand account scope, and drive additional business through strategic recommendations and service excellence.
Budget & Commercial Management: Oversee campaign budgets, estimates, quotations, deliverables, and commercials while ensuring adherence to agreed timelines and financial objectives.
Campaign Reporting & Insights: Monitor campaign progress, evaluate performance against defined objectives, and present reports, insights, and recommendations to clients.
Stakeholder & Escalation Management: Proactively address client concerns, manage escalations, resolve execution challenges, and maintain high standards of service delivery.
Process & Delivery Management: Track project timelines, manage multiple accounts simultaneously, and ensure all deliverables meet agreed quality standards and client expectations.
Required Qualifications & Skills
Minimum 4 years of core client servicing experience within an advertising, digital marketing, or media agency, preferably catering to the Indian market.
Strong understanding of advertising, digital marketing, social media, brand communication, and integrated campaign execution.
Demonstrated experience in managing client relationships and delivering campaigns end-to-end.
Excellent communication, presentation, negotiation, and stakeholder management skills.
Strong commercial understanding, including campaign budgeting, cost management, and account growth.
Proven ability to manage multiple projects, competing priorities, and tight deadlines in a fast-paced environment.
Strong problem-solving skills, attention to detail, and a proactive approach to client management.
Ability to collaborate effectively with cross-functional teams and translate client requirements into actionable deliverables.

Work arrangement
No