Accounts Receivable Specialist

As the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.
RESPONSIBILITIES
Apply daily cash timely and accurately
Review customer receivables and coordinate payment resolution
Communicate with internal and/or external customers and various units regarding collection issues
Collaborate within the Customer Relations team to complete tasks in a timely manner
Reduce the delinquency for assigned accounts to achieve organizational goals
Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
Enlist the efforts of management when necessary to accelerate the collection process
Follow work process to communicate and collaborate with employees at all levels
Establish and maintain effective and cooperative working relationships with customers
Perform training as requested
Perform other duties and/or special projects as assigned
High school diploma or GED required
1-3 years experience in the following fields preferred: cash application, banking and accounting.
Strong customer service skills
Basic knowledge of accounting principles and terminology; strong math skills
Excellent verbal and written communication
Intense focus on accuracy and attention to detail; organized
Problem-solving skills
Critical thinking skills
Outgoing & assertive personality – not afraid to approach individuals
Proficiency with Microsoft Office Suite Products (Excel, Word)
Experience with Microsoft D365, Microsoft Great Plains, Salesforce, Prelude, American Contractor, Sage 300 or QuickBooks software preferred

Employment type
Full-time

Work arrangement
No