(1115417) Technical Product Owner

Technical Product Owner
Chicago, IL | Hybrid | Full-Time
Diversified Services Network, Inc. (DSN) is seeking a full-time Technical Product Owner to join our team in Chicago, IL. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!
Position Overview
The Technical Product Owner serves as the bridge between engineering, customers, and field support for an enterprise software product. This is a hands-on, technical product ownership role suited to a former developer who has grown into product leadership and can speak credibly with engineering teams while driving product value, quality, and adoption.
Key Responsibilities
• Partner with product development engineers to track and communicate design, development, support, and maintenance issues and their solutions.
• Identify, document, and report design, reliability, and maintenance problems and bugs; track resolution progress, follow escalation procedures (including issues involving other products or vendors), and keep customers informed.
• Coordinate with field support specialists and customers to resolve problems and expand product usage.
• Answer customer and field support questions, providing guidance on product integration and infrastructure issues.
• Gather and consolidate feedback from customers and field staff; collect, document, and maintain functional requirements, and share insights on customer use, experiences, and non-traditional applications to shape the product vision.
• Manage the full software change request process — capturing need, components affected, cost estimates, risk, resources, and status; defining responses for non-standard or unsupported requests; and contributing to request process flows and templates.
• Design, critique, and oversee user acceptance testing plans and strategies, guiding end-users in defining test environments and acceptance criteria, including approaches aligned with legal or contractual agreements.
• Build business cases that justify project time and resources, and collaborate with stakeholders, development, and testing teams to deliver business solutions.
• Support major installations and customizations, and help enhance the sales process and expand sales opportunities.
• Research new tools and techniques for monitoring product efficacy.
Requirements
Required Qualifications
• Bachelor's degree with 10+ years of experience in software engineering and/or product ownership, including 6+ years in a Lead Product Owner role.
• Prior hands-on software development experience before transitioning into product ownership.
• Strong knowledge of AWS and API/web services.
• Working knowledge of software engineering, including development methodologies and their phases and deliverables, software design practices, and integration across multiple platforms and systems.
• Business analysis expertise — identifying business needs, evaluating the value of business functions and assets, and recommending solutions that deliver stakeholder value.
• Extensive decision-making and critical-thinking ability, including objectively challenging assumptions, predicting the impact of options, and applying consultative, command, or consensus approaches as appropriate.
• Deep understanding of the business side of a software product, including install base, current uses, advanced features, and future plans.
• Familiarity with major user acceptance testing frameworks and their respective features and benefits.
• Exceptional communication skills — communicates effectively upward, downward, and outward; adapts documents and presentations to the audience; balances empathy with assertiveness; and coaches others on their writing and presentations.
Preferred Qualifications
• Agile certification.
• Experience with Jira, Azure DevOps, and/or ServiceNow.
Benefits
401(k)
Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Salary expectations: 160,000-170,000 per annual

Work arrangement
No