Business Operations Implementation Manager

At Clario, part of Thermo Fisher Scientific, as a Business Operations Implementation Manager, you will drive business growth by optimizing solution design, supporting pricing strategy, and enabling scalable operational excellence across the organization. You will collaborate closely with Business Development, Product Management, Operations, Science, Contracts, and other cross-functional teams to identify opportunities for process improvement, lead change management initiatives, and enhance operational readiness. Leveraging a strong understanding of our product portfolio and customer needs, you will help develop optimized solutions, provide strategic insights on commercial opportunities, and support the review of customer agreements and master service agreements. Through your work, you will help strengthen our ability to deliver innovative solutions that accelerate clinical development and improve outcomes for patients worldwide.
What We Offer
Competitive compensation
Attractive benefits (security, flexibility, support and well-being)
Remote or hybrid working
What You’ll Be Doing
Business Growth & Financial Impact
Support profitable business growth through the implementation of pricing initiatives, including collaborating with cross-functional teams on pricing (strategies) and margin analysis to maintain and improve profitability
Partner with commercial team, science, and contracts to provide insights on solution optimization opportunities to drive Clario’s ability to win, including review of strategic MSAs and pricing.
Serve as a key subject matter expert on Clario’s solutions, supporting deal reviews and ensuring proposals align with product capabilities and customer needs
Change Management
Lead change management initiatives related to process improvements and system implementations
Develop and execute communication strategies to ensure stakeholder buy-in and engagement
Assess organizational readiness for change and develop mitigation strategies for potential risks
Strategic Initiative Support Collaborate with cross-functional teams to identify new services or business alliances to drive revenue growth
Provide oversight of initiatives to achieve revenue and profitability targets
Ensure business processes are aligned with new solution/technology implementations
Support Business Operations leader with long range planning
As needed, oversee relationships with key vendors/partners
Process Analysis and Optimization
Lead business transformation initiatives by identifying and implementing process optimizations that accelerate growth
Support regular inventory review meetings, contribute commercial perspective and support strategic inventory decisions with the cross-functional team
Facilitate workshops and meetings to gather requirements, resolve conflicts, and drive consensus on process changes
Maintain key performance indicators (KPIs) to measure process effectiveness
Regularly review and assess process performance against established metrics
Reporting and Analytics
Prepare and present regular reports on process improvement initiatives, including progress, impact, and ROI
Analyze data to identify trends, patterns, and opportunities for business growth and process enhancement
Compliance and Risk Management
Ensure all process changes comply with relevant industry regulations and internal policies
Identify and mitigate potential risks associated with process changes or implementations
What We Look For
Bachelor’s degree required
Minimum of 5 years of experience as a Product Manager, Project Manager, Business Analyst or other position working collaboratively across business stakeholders, technology organizations and customers.
Deep understanding of clinical trial industry best practices in process improvement and operational excellence
Proven track record of successfully implementing large-scale process improvement initiatives
Excellent written and verbal communication skills
Excellent analytical skills
Demonstrated ability to innovate
Excellent team leadership and facilitation skills
Proven ability to influence cross-functional teams without formal authority
At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.