Live opening · Posted 1 day ago
The key details from the original listing.
Description supplied by the original job listing.
Vertafore is seeking a talented, energetic, and self-driven individual to join our Desktop as a Service (DaaS) support team. You will be responsible for supporting customers that run the Vertafore DaaS offering in Amazon Web Services (AWS). You will also handle more complex issues and support escalations.
You will directly impact our customer’s ability to improve productivity, manage account needs, standardize, and streamline processes, as well as capture data for strategic decision-making. You will also be the “face” of Vertafore with our customers.
Core Requirements And Responsibilities
Essential job functions included but are not limited to the following:
Experience on Cyber security solutions, Configure & maintain Firewalls and Office 365 email
Expertise in Active Directory, DNS, DHCP, Group Policy and Microsoft Office Products
Experience on infrastructure at Amazon Web Services (AWS)
Willingness to work closely with end-users to troubleshoot cloud, virtual desktop, local hardware, and peripheral devices
Demonstrates ability to follow sound business ethics when executing job responsibilities to build and maintain management confidence
Knowledge, Skills And Abilities
Strong Microsoft 365 and Exchange Online administration including mail flow, message tracing, tenant administration, DNS configuration, SPF, DKIM, DMARC, licensing, and email delivery troubleshooting.
Advanced Active Directory experience including AD DS, DNS, Group Policy, replication, authentication, FSMO roles, domain controller troubleshooting, and AD/domain controller recovery.
AWS experience with EC2, VPC, Route 53, S3, WorkSpaces, IAM, Security Groups, NACLs, CloudWatch, VPC Flow Logs, snapshots/AMIs, and backup/recovery.
Strong Windows Server experience with Server 2016, 2019, and 2022, along with the ability to support legacy Windows Server environments when needed.
Hands-on firewall experience including firewall policies/rules, routing, NAT, site-to-site VPNs, remote-access VPNs, and network troubleshooting. Experience with enterprise firewall platforms such as Fortinet, Cisco, Palo Alto, or similar is preferred.
Strong Python/PowerShell skills for administration, troubleshooting, and automation.
Experience with cyber security platform endpoint security/EDR platforms like CrowdStrike/Trend Vision One and AWS security services such as GuardDuty.
Experience with backup, disaster recovery, and infrastructure recovery scenarios.
Ability to independently lead troubleshooting during critical customer-impacting incidents, work with vendors and other technical teams, document findings, and drive issues through resolution.
Experience supporting customers through a variety of contact channels including chat, email and phone
Exceptional interpersonal and customer support experience required
Excellent verbal and written communication skills
Strong self-starting attitude and Strong technical skills
Qualifications
4 to 5 years of related technical experience
Bachelor's Degree in CS/IT or equivalent work experience
AWS Certified SysOps Administrator or equivalent work experience
Network Plus certification or equivalent work experience
Additional Requirements And Details
Willing to work in rotational shift with major coverage between 8am - 8pm EST
Specific vision abilities required by this job include close vision (working on a computer, etc.)
Why Vertafore is the place for you: *Canada Only
The opportunity to work in a space where modern technology meets a stable and vital industry
Medical, vision & dental plans
Life, AD&D
Short Term and Long Term Disability
Pension Plan & Employer Match
Maternity, Paternity and Parental Leave
Employee and Family Assistance Program (EFAP)
Education Assistance
Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only
The opportunity to work in a space where modern technology meets a stable and vital industry
We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
Medical, vision & dental plans
PPO & high-deductible options
Health Savings Account & Flexible Spending Accounts Options:
Health Care FSA
Dental & Vision FSA
Dependent Care FSA
Commuter FSA
Life, AD&D (Basic & Supplemental), and Disability
401(k) Retirement Savings Plain & Employer Match
Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
Parental Leave & Adoption Assistance
Employee Assistance Program (EAP)
Education & Legal Assistance
Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
Commuter Benefits (Denver)
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com
Just a note, this contact information is for accommodation requests only.
Work arrangement
No
Live timing from JobBeeper.
Recently tracked roles with full details and direct application links.