Manager, Site Reliability Engineer

Role Summary
The Manager, Site Reliability Engineering (SRE) will lead a team of engineers responsible for improving the reliability, availability, and operational efficiency of assigned Vertafore products or platforms.
This is a hands-on technical leadership role focused on executing reliability initiatives through proactive monitoring, automation, incident management, and continuous improvement. The Manager will work closely with engineering teams and SRE leadership to improve service stability, reduce operational toil, and foster a strong engineering culture.
Key Responsibilities
Reliability & Operational Excellence
SLO-Driven Operations: Implement and maintain Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for assigned products, using reliability metrics to identify improvement opportunities.
Error Budget Management: Apply established error budget policies and collaborate with Product Development teams to balance feature delivery velocity with platform stability.
The Four Golden Signals: Drive monitoring and observability improvements focused on Latency, Traffic, Errors, and Saturation, enabling proactive detection and resolution of potential issues.
Continuous Reliability Improvement: Identify recurring reliability issues and drive engineering solutions that prevent incidents rather than repeatedly responding to them.
Toil Management & Engineering
The 50% Rule: Actively identify, measure, and reduce operational toil, ensuring the team spends at least 50% of its time on engineering initiatives that improve reliability and reduce future operational overhead.
Automation-First Engineering: Lead the development of automation and self-healing capabilities, leveraging Infrastructure-as-Code, modern tooling, and AI to streamline operations.
Engineering Execution: Translate reliability improvement opportunities into actionable engineering projects, ensuring timely execution and measurable outcomes.
Technical Problem Solving: Provide hands-on technical guidance to engineers in troubleshooting complex production issues, improving system performance, and implementing sustainable solutions.
Incident Response & Blameless Culture
Incident Management: Lead the technical response to major production incidents, coordinating troubleshooting efforts, restoring services quickly, and ensuring effective stakeholder communication.
Blameless Postmortems: Facilitate post-incident reviews focused on identifying systemic weaknesses, driving corrective actions, and preventing recurring incidents.
On-Call Health: Manage and participate in on-call rotations, ensuring timely incident response, balanced workloads, and sustainable operational practices.
Operational Readiness: Ensure assigned services have appropriate monitoring, runbooks, escalation procedures, and operational documentation.
Cross-Functional Collaboration & Team Leadership
Reliability Execution: Partner with Senior Managers, Directors, and SRE leadership to execute reliability priorities aligned with the broader organizational roadmap.
Cross-Functional Partnership: Collaborate with Product Development, Cloud Ops, DBA, and other infrastructure teams to improve production stability, support infrastructure readiness, and coordinate changes without disrupting service availability.
Team Development: Coach and mentor SRE engineers, providing technical guidance, regular feedback, and career development opportunities.
Engineering Culture: Foster psychological safety, accountability, collaboration, and continuous learning while promoting SRE engineering principles.
Performance & Delivery: Establish clear team priorities, track engineering deliverables, and use operational metrics to demonstrate measurable improvements in reliability and efficiency.
Qualifications
Experience: 10+ years of experience in SRE, DevOps, Software Engineering, or related infrastructure engineering roles, including 2+ years of technical team leadership or people management experience.
Technical Proficiency: Strong hands-on experience with modern CI/CD tools (GitLab, Jenkins, Octopus Deploy), Infrastructure-as-Code, automation, and production troubleshooting.
Cloud Infrastructure: Solid experience working with AWS environments, distributed systems, and cloud infrastructure operations.
Observability: Practical experience implementing monitoring, alerting, and observability solutions to improve production reliability.
Incident Management: Demonstrated experience troubleshooting complex production incidents, coordinating incident response, and driving root cause analysis and corrective actions.
Leadership: Ability to lead and develop engineers, prioritize competing operational and engineering demands, and foster a collaborative, engineering-first culture.
Communication: Strong communication and stakeholder management skills, with the ability to explain technical issues, reliability metrics, and customer impact to technical and non-technical audiences.
Why Vertafore is the place for you: *Canada Only
The opportunity to work in a space where modern technology meets a stable and vital industry
Medical, vision & dental plans
Life, AD&D
Short Term and Long Term Disability
Pension Plan & Employer Match
Maternity, Paternity and Parental Leave
Employee and Family Assistance Program (EFAP)
Education Assistance
Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only
The opportunity to work in a space where modern technology meets a stable and vital industry
We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
Medical, vision & dental plans
PPO & high-deductible options
Health Savings Account & Flexible Spending Accounts Options:
Health Care FSA
Dental & Vision FSA
Dependent Care FSA
Commuter FSA
Life, AD&D (Basic & Supplemental), and Disability
401(k) Retirement Savings Plain & Employer Match
Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
Parental Leave & Adoption Assistance
Employee Assistance Program (EAP)
Education & Legal Assistance
Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
Commuter Benefits (Denver)
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com
Just a note, this contact information is for accommodation requests only.

Work arrangement
Yes