Senior Voice / Collaboration Engineer

Job Role - Senior Voice / Collaboration Engineer | Cisco Collaboration
Location: Bangalore
Experience: 8 – 16 Years
Qualification: Any Graduate | Any Post Graduate | Any Diploma
Client-Facing Role: Yes – Client Calls & Stakeholder Coordination
Key Responsibilities
Build and configure Cisco Unified Communications Manager (CUCM), Unity Connection, voice gateways, device pools, partitions, CSS, route patterns, and dial plans.
Configure and troubleshoot SIP trunks, Cisco CUBE, dial peers, codecs, DTMF, RTP/SRTP, TLS, and carrier connectivity.
Manage PSTN services, DID allocation, number porting, toll-free numbers, and inbound/outbound call routing.
Migrate Cisco IP phones, softphones, conference devices, voicemail, auto attendants, hunt groups, and analog endpoints.
Support Five9/contact-center integration and validate call flows.
Troubleshoot voice VLANs, DHCP, DNS, NTP, QoS, and gateway connectivity.
Execute site-by-site cutovers, rollback procedures, voice testing, hypercare, and operational handover.
Mandatory Technical Skills
Cisco CUCM – Publisher/Subscriber Administration
Cisco Unity Connection
Cisco CUBE, SIP Trunks & Voice Gateways
PSTN Integration, DID Migration & Number Porting
Enterprise Site Voice Migration & Cutover Execution
Cisco IP Phones, Dial Plans & Call Routing
Carrier Coordination & Voice Troubleshooting
Client-Facing Communication & Stakeholder Management
Mandatory Certification
Cisco Certified Specialist – Collaboration Core (350-801 CLCOR), CCNP Collaboration, or CCIE Collaboration.
Preferred: CLACC, CLHCT, and prior enterprise voice migration experience.
Interested candidates can share their updated resumes:
Email: shubham.saklani@ipivot.io
Call / WhatsApp: +91-9667834493
If I’m unavailable on call, please leave a WhatsApp message, and I’ll get back to you.

Work arrangement
Hybrid