Sr Lead - Customer Interaction Suite

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Broad outline of the Role
Create prototype model for solution based on understanding of customer requirements Provide solutioning support to sales teams for specific deals Work with Product team to enhance the service offering May lead important projects that require providing experienced project team members with instruction guidance and advice in all aspects of the project to ensure delivery of quality outcomes Regularly leads important projects that require providing experienced project team members with instruction guidance and advice in all aspects of the project to ensure delivery of quality outcomes Able to independently resolve complex projects issues challenges encountered Operational role responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles Self sufficient capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision Demonstrate a level of flexibility in resolving problems issues that at least to in depth command of all techniques processes tools and standards within the relevant field of specialisation Able to identify problems and significantly improve change or adapt existing methods and techniques Might lead mentor small teams Work group team focus Graduate in Engineering Experience 5 8 years
Minimum Qualifications & Experience
Bachelor s degree in engineering 4-7 Years relevant experience
Other Knowledge & Skills
Ability to understand business goals and map to technical requirements.
Exposure towards working in the RFP cases.
Knowledge of creating HLD and LLD
Good understanding of use cases and able to create solutions relating to the use cases.
Proficient with MS Office tools Word, Excel, Access, Power point, Visio
Understanding of technology and services related to the domain.
Key Responsibilities
Provide solutioning support to sales teams in the region or function.
Support bid team to prepare responses to technical aspects of RFP.
Understand pricing mechanisms and support sales team in building commercial inputs.
Preparation of technical sales materials including collateral, quotation, timeline, project plan and solution proposals.
Work closely with? teams? like Product, Engineering and various cross functional teams to create required solution to enhance the service offering. ?
Create Use cases, BOQ documents.
Provide L4 support to Operations for any design or repeated issues which needs Engineering intervention.
Conduct POC, demo as per the customer requirements, design migration plans and support project management for generating project implementation plans.
Conduct periodic session with the identified set of partners to understand new product features that would benefit customers and their product roadmap.

Work arrangement
No