Head of Collections

Company Description Solomon Capitals Pvt Ltd is a financial services organization focused on providing accessible and reliable credit solutions to a diverse customer base. The company emphasizes responsible lending, robust risk management, and sustainable growth. With a commitment to compliance, transparency, and customer-centric practices, Solomon Capitals aims to build long-term relationships and trust in the markets it serves. Team members work in a performance-driven environment that values integrity, collaboration, and continuous improvement.
Role Description The Head of Collections is a full-time, on-site role based in Gurugram, responsible for leading and optimizing the end-to-end collections function. This role involves developing and implementing collection strategies, setting performance targets, and monitoring key metrics to improve recovery rates while maintaining regulatory and compliance standards. The Head of Collections will manage and mentor collections teams, oversee daily operations, and coordinate with finance, risk, and customer service teams to ensure efficient processes and high-quality customer interactions. The role also includes analyzing portfolio performance, identifying trends, recommending process improvements, and handling escalated cases or complex accounts as needed.
Qualifications
Strong Debt Collection and Collections Management skills to drive recovery performance and maintain compliance with relevant regulations.
Proven Analytical Skills to interpret data, monitor portfolio health, and optimize collection strategies and processes.
Demonstrated Team Management experience, including coaching, performance management, and building high-performing collections teams.
Solid understanding of Finance principles, credit products, and risk management related to lending and collections.
Relevant experience in collections leadership roles within financial services or related sectors.
Excellent communication, negotiation, and conflict-resolution skills, with a customer-focused and ethical approach.
Ability to work on-site in Gurugram and collaborate effectively across cross-functional teams.
Bachelor’s degree in Finance, Business, Economics, or a related field; advanced qualifications or certifications in credit or collections are an advantage.

Work arrangement
No