Spa Receptionist

What You'll Do as a Spa Receptionist:
As a Spa Receptionist at Westgate Resorts you are responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. The Spa Receptionist is also responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for keeping the lounge and locker areas neat, clean and stocked with all amenities. The Spa Receptionist is additionally responsible for the sale and service of all retail products to guests. They are responsible for maintaining the retail area of the spa in a clean and orderly manner. The Spa Receptionist should be knowledgeable of the features and benefits of all retail offerings, product sales and promotions. You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.
Embrace and support the Westgate Principles of Service and Serenity Spa service philosophy.
Arrive on time and maintain a positive, professional attitude.
Open and close the spa in accordance with Standard Operating Procedures.
Accurately book, modify, and cancel spa appointments; review and adjust schedules as needed.
Welcome and acknowledge all guests, providing exceptional service in person and over the phone.
Provide information regarding spa services, treatments, packages, retail products, promotions, amenities, and hours of operation.
Conduct spa orientations, issue lockers, robes, and sandals, and assist guests throughout their visit.
Address guest questions, concerns, requests, and product returns professionally to ensure guest satisfaction.
Maintain a clean, safe, organized, and fully stocked spa environment, including lounge and locker areas.
Monitor inventory levels and notify management when supplies require replenishment.
Assist with laundry and other daily operational tasks as needed.
Operate spa computer systems, maintain an accurate Spa Desk Bank, and perform related administrative duties.
Promote retail products, spa services, promotions, and special offers while contributing to monthly sales goals.
Assist guests with retail product selection and support merchandising efforts, including seasonal displays.
Attend required training sessions and staff meetings.
Communicate guest, staff, or facility concerns requiring management attention.
Work independently, remain at assigned work areas as required, and assist in all aspects of spa operations.
Perform other duties as assigned.
What You'll Bring:
High School Diploma or GED
No previous Spa experience necessary, however, the right person for this position will be highly trainable and able to work alone.
Attendance at any product and service training courses is required.
If you love creating clean, welcoming spaces for guests and want to be part of a resort that values teamwork, growth, and great service. Apply today and start your Westgate adventure!

Employment type
Part-time

Work arrangement
No