Claims Consultant - Commercial Lines

A path for every ambition.
At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.
We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Your ambition has a home here.
ABOUT HUB INTERNATIONAL
Discover a Career That Empowers You - Join HUB International
At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures where everyone belongs. We are proud to be that kind of company, and the recognition we have earned reflects it.
In 2026, Newsweek named us one of America's Greatest Workplaces for Culture, Belonging, and Community, and one of America's Most Patriotic Companies. We were recognized among the top 20 Best Finance Companies to Work For as rated by women, and our internship program earned a fourth place ranking in Vault's 2026 Best Internships for Insurance. These are not just awards. They are a reflection of the daily choices our people make to show up for each other and for the clients we serve.
We help individuals, families, and businesses protect and plan for what matters most through a broad array of insurance, retirement, and wealth management products and services. HUB is one of the world's largest insurance brokerages, with over 540 locations and more than 20,000 professionals across North America. We bring together the resources of a global firm and the agility of a regional team, giving you the tools, support, and community you need to grow throughout your career.
Whether you are supporting a local business, helping a national client navigate complex risk, or building your expertise in a specialized practice area, you will find that your voice matters here. Your work has purpose. And your potential has no ceiling.
We would love for you to explore what is possible at HUB International.
THE OPPORTUNITY
We currently have an opportunity for a Commercial Lines Claims Consultant to join our Commercial Lines team in our Pittsburgh preferably or near our other offices in Irwin, Coraopolis, Erie, Harrisburg, Hellertown, or Blue Bell, PA.
The selected individual will be responsible for serving as the client's primary claims advocate — interpreting policy language, analyzing coverage, negotiating settlements with insurers and counsel, and resolving disputes in a way that protects client outcomes and supports retention and growth across the Commercial Lines book.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the client's claims advocate and facilitator, consulting on claims issues and providing direction on process, likely outcomes, and expected timelines.
Review and interpret policy language, analyze coverage, and propose coverage solutions in questionable or disputed situations, including recommendations on quantum and claim-handling management issues.
Negotiate with insurers, adjusters, and legal counsel to expedite claims and secure fair settlements.
Manage the end-to-end claims process by conducting regular claim reviews with clients, carriers, and loss adjusters, liaising with carrier representatives throughout, and ensuring established HUB processes are followed.
Document all client and carrier conversations, maintain accurate electronic claim filing, and ensure data integrity across HUB systems and agency management platforms.
Partner with Producers and Account Managers on all claims aspects, and participate in sales presentations, Critical Path, prospecting, and stewardship meetings to support client retention and growth.
Monitor changes in the insurance industry and external conditions affecting clients, and make recommendations to clients in response to those changes, in consultation with their manager or senior team members.
Prepare management reports, travel on company business as required, and complete other duties and projects as assigned.
QUALIFICATIONS
Required
2 to 5 years of applicable commercial claims handling or claims advocacy experience.
Demonstrated ability to interpret policy language and analyze coverage in complex or disputed claims.
Proven negotiation experience with insurers, adjusters, and legal counsel.
Exceptional written and verbal communication skills, with the ability to present to clients and prospects.
Superior client service and problem-solving skills, with significant skill in handling competing demands and projects.
Excellent organizational skills and the ability to prioritize and delegate responsibility.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Detail-oriented self-starter able to work effectively within a team environment.
Relevant insurance licenses per state and regional statutes, maintained through required continuing education.
Preferred
Bachelor's degree or equivalent relevant experience.
Associate in Claims (AIC) or Chartered Property Casualty Underwriter (CPCU) designation.
ADDITIONAL INFORMATION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and ability required. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.
WHAT WE OFFER YOU
At HUB International, we are invested in your success - both inside and outside of work. Our benefits are designed to support your well-being, fuel your growth, and help you build a secure future. We believe that when our people thrive, our clients and communities do too.
We are committed to continuous learning and career momentum. Whether you are just getting started or ready to take the next step, HUB provides the tools, mentorship, and opportunities to help you move forward with confidence.
Benefits you may enjoy as part of the HUB International Mid-Atlantic team:
Medical, Dental, Vision, and Prescription Drug Coverage
Health Plan Reimbursement Program
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
401(k) Savings Plan