Healthcare Business Systems Analyst

Job Title: Healthcare Business Systems Analyst
Duration of project: 6 Months
Job Type: W2
Description:
Job Summary:
The Business Systems Analyst will support the Virtual Care Portfolio team by analyzing user requirements, improving existing systems, and facilitating data-driven decision-making. This role requires strong business acumen, excellent communication skills, and the ability to work independently and drive the work assigned. The analyst will collaborate with Domain Owners, Clinical and Business stakeholders, and the Portfolio Owners. Analyst will focus on completing scoping documents, managing ideas through our processes, and pulling together needed information for the demand process. Support domain Owners and create/maintain work via dashboards using Smartsheet, Google Sheets, and ServiceNow.
Key Responsibilities:
Gather and document business requirements from stakeholders and domain owners.
Complete and maintain initial scoping artifacts and ballpark estimates in collaboration with business sponsors and Domain Owners.
Complete initial discovery process required to expand existing standard virtual care programs.
Enter, update and/or manage idea records and promote qualified ideas through the demand lifecycle
Monitor project tracking boards to ensure timely progression through project phases assisting with any challenges
Extract data from ServiceNow and maintain reporting dashboards and strategic portfolio roadmaps
in Smartsheet and Google Sheets
Create and manage Smartsheet dashboards and reports using formulas and visual tools
Coordinate with the Strategic Realization Office and other departments to ensure alignment and progress
Work independently to meet deliverables and escalate issues appropriately
Supports Domain Owners as needed for gathering data, reporting, updating program and/or project documents, and driving initiatives in terms of structure and support that enables our Domain Owners with key initiatives and RFx processes.
Required Skills & Experience:
5+ years of experience in clinical systems analysis or a related focused role (e.g., data analyst, project coordinator with technical skills)
Experience with Service Now and ability to extract and manage data from ServiceNow
Strong verbal and written communication skills including executive level communication
Proven ability to work independently and meet deadlines without close supervision
Ability to identity resources, processes, and answers with limited information provided
Ability to analyze information shared and extrapolate relevant pieces of information and apply to new work
Proficiency in Google Suite, including Sheets (advanced formulas VLOOKUP, COUNTIFS, SUMIFS), Google Forms, Google Docs, Google Slides, Google Sites
Experience with Smartsheet (Grid, Timeline, Dashboard) and creating reports using formulas a plus
Clear understanding of healthcare applications, terminology, and concepts is required
Virtual Care Experience a plus
Education:
Bachelor’s degree is required
Soft Skills:
Strong initiative and ability to “hit the ground running”
Excellent organizational and time management skills
Comfortable working in a fast-paced, deadline-driven environment
Collaborative mindset with a proactive approach to problem-solving
Proactive in ensuring all work is being tracked and moving forward, keeps pipeline full by engaging product owners/Domain Owners

Work arrangement
Yes