Welcome Host

An exciting opportunity to join the Bal Harbour team. As the Welcome Host, you will play a key role in creating exceptional and memorable experiences for every guest.
Reporting directly to the Boutique Director, the Welcome Host serves as the first point of contact for clients and plays a critical role in delivering an exceptional and personalized boutique experience. As a true brand ambassador, you will ensure every client interaction reflects the highest standards of hospitality, discretion, and service excellence.
You will oversee all reservation activities, manage client arrivals, maintain the integrity of client data within the CRM system, and collaborate closely with boutique team to create memorable and seamless luxury experiences.
RESPONSIBILITIES
Deliver a warm, refined, and personalized welcome to all clients and guests, serving as a true ambassador of the Brand and ensuring every interaction reflects the highest standards of luxury hospitality and service excellence.
Manage and accurately process all reservations, appointments, cancellations, and modifications, while responding promptly and professionally to all telephone, email, and online inquiries in accordance with company standards.
Ensure all reservation confirmations and client communications are completed within established timelines and handled with exceptional attention to detail.
Welcome, register, and coordinate all client arrivals, including walk-in guests, while communicating special requests and requirements to the appropriate team members to ensure seamless execution.
Escort clients to their Sales Associate, assist with seating and refreshments, anticipate client needs, and ensure a comfortable and memorable boutique experience.
Assist clients with personal belongings, maintain a pristine and welcoming reception area, and uphold an elevated boutique environment at all times.
Accurately capture, maintain, and update client information within the CRM system, including preferences, appointment details, and interaction history, while ensuring confidentiality and data integrity.
Collaborate closely with boutique leadership and team members, communicate client feedback or concerns promptly, support daily operations, and contribute to a positive, service-driven culture that upholds all company policies and standards.
Minimum of 2 years of experience in luxury hospitality, reservations, concierge services, client experience, or a related client-facing role.
Previous experience utilizing CRM systems and maintaining accurate client records.
Exceptional interpersonal and relationship-building skills with a naturally welcoming and polished demeanor.
Strong verbal and written communication skills.
Highly organized with the ability to manage multiple priorities in a fast-paced luxury environment.
Strong attention to detail and commitment to delivering flawless execution.
Demonstrated problem-solving abilities with excellent follow-up and organizational skills.
Ability to maintain discretion and handle sensitive client information confidentially.
Proficiency in English required; additional languages are highly desirable.
Knowledge of the luxury retail, hospitality, or watchmaking industry is an asset.

Employment type
Full-time

Work arrangement
No