Customer Relationship Management Specialist

Company Description Clever Harvey | College Catapult is a comprehensive, one-stop study abroad solution created and led by Ivy League alumni. The organization supports students with end-to-end guidance for international college applications. Services include profile building, college admissions strategy, and scholarship support. Clever Harvey focuses on helping students present strong, distinctive applications and secure opportunities at leading global universities. Team members work closely with motivated learners and families who are planning long-term academic and career paths abroad.
Role Description The Relationship Manager role is a full-time, on-site position based in Mumbai. The Relationship Manager will engage with students and families on a daily basis, understand their study abroad goals, and provide guidance on available programs and services. Responsibilities include managing ongoing communication, scheduling consultations, tracking student progress, and ensuring timely follow-up on inquiries. The role involves coordinating with internal academic and counseling teams, resolving issues, and maintaining accurate records in CRM or other systems. The Relationship Manager will also support events, workshops, and information sessions, and contribute to building long-term, trust-based relationships that enhance student outcomes and satisfaction.
Qualifications
Strong interpersonal, relationship-building, and customer service skills to engage confidently with students and families.
Excellent verbal and written communication skills, with the ability to explain complex study abroad processes clearly.
Organizational and time-management skills, including experience handling multiple stakeholders and follow-ups.
Comfort with using digital tools and CRM or database systems to maintain accurate records and reports.
Ability to collaborate effectively with counseling, academic, and operations teams in a fast-paced environment.
Prior experience in education counseling, study abroad services, or client-facing roles is an advantage.
Bachelor’s degree in any discipline; a background in education, counseling, or business is preferred.
Demonstrated empathy, professionalism, and commitment to supporting diverse learners in achieving their goals.

Work arrangement
No