Blended Travel Operations Specialist - Amadeus

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GREETINGS FROM AIONOS!
Role: Travel Operations Specialist Blended Process (Travel Domain)
Location: Sector 32, Gurugram
Salary: Up to 4.5 LPA CTC
Mode: Work from Office
Experience: Minimum 6 Months
Language: Excellent English
Roles & Responsibilities
* Handle blended operations involving customer interactions and backend air fulfillment/ticketing activities.
* Process airline ticket issuance, reissuance, revalidation, cancellations, exchanges, and refunds using Amadeus GDS.
* Manage full and partial ticket exchanges as per airline fare rules and policies.
* Handle voluntary and involuntary changes, schedule changes, and IRROPS cases.
* Create, retrieve, and modify PNRs for single and multiple passengers and sectors.
* Check fare rules, pricing, taxes, penalties, and applicable refund amounts.
* Process BSP/GDS refunds and support post-ticketing operations.
* Handle EMD issuance for ancillary services.
* Manage ticket amendments, rebooking requests, and complex itineraries.
* Follow airline policies, process guidelines, and compliance standards while maintaining accuracy and service quality.
* Meet quality, productivity, and process targets.
Required Skills
Mandatory hands-on experience with Amadeus GDS
Knowledge of PNR creation, pricing, and fare rules
Experience in ticketing, refunds, cancellations, and exchanges
Understanding of EMD issuance and ticket reissuance
Knowledge of cryptic commands and GDS transactions
Excellent verbal and written English communication skills
Knowledge of BSP/ARC processes, ADM/ACM, and IRROPS will be an added advantage
Comfortable with 5 days a week | Rotational shifts & week-offs.
Night Shift: Cab facility provided
Interested candidates can contact:
Contact Person: Rukmani
8178803773
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Work arrangement
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