Forward Deployed (Value Acceleration) Consultant

The Forward Deployed (Value Acceleration) Consultant — Life Sciences AI sits at the intersection of customer engagement and AI-native platform delivery. This role is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using Agentforce and Life Sciences Cloud (LSC) platform capabilities — while owning the roadmap and feature lifecycle for scalable, reusable accelerators that drive measurable value for Life Sciences customers.
You will partner closely with Life Sciences customer-facing teams, engineering, GDC delivery resources, and design to transform manual, fragmented workflows in Pharma, Biotech, and MedTech into automated, AI-native solutions. You are customer-obsessed, execution-focused, and driven by the challenge of building solutions at the speed and quality that regulated industries demand.
Responsibilities
Roadmap and Solution Ownership
* Own the roadmap for Life Sciences process blueprints and AI-native accelerators, balancing strategic direction with near-term execution needs across the LSC portfolio
* Own the feature lifecycle for LS-specific blueprint components from discovery through launch and iteration
* Identify operational inefficiencies, manual processes, and automation opportunities across Life Sciences customer workflows — including HCP/HCO engagement, field force, clinical operations, and revenue cycle
Blueprint Design and Execution
* Partner with Life Sciences customer-facing leaders to map and analyze customer requirements for new AI-native solutions
* Build solution blueprints and workflow automations using current Agentforce and LSC platform capabilities
* Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions appropriate for regulated Life Sciences environments
* Validate, test, and iterate blueprints for accuracy, consistency, and performance against LS customer acceptance criteria
Technical Specification and Delivery
* Translate high-level strategic goals and Life Sciences customer requirements into clear PRDs, user stories, and technical acceptance criteria
* Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies
* Document solution architecture, demonstrations, and implementation guidelines — including Steel Thread validation in support of go-live readiness across Hub accounts
Customer and Market Research
* Conduct user interviews and quantitative analysis to understand Life Sciences customer pain points and identify accelerator opportunities
* Act as the voice of the LS customer within the Agentforce development process, feeding structured insights to Product Engineering and the Hub's product feedback loop
Cross-Functional Collaboration
* Partner with Engineering and Design to ensure technical feasibility and intuitive user experiences for Life Sciences personas
* Provide structured feedback to Product Managers on feature gaps needed to support LS-specific scalability and compliance requirements
* Support rollout and enablement of blueprint solutions across Hub teams, GDC delivery resources, and SI partners (Deloitte, Slalom, and others)
* Collaborate across the Ecosystems pillar on partner readiness and SI blueprint adoption
Required Qualifications
* 3 to 8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
* Experience building or deploying external-facing products in enterprise B2B SaaS environments
* Strong understanding of business workflow mapping, process modeling, and process improvement methodologies, with demonstrated application in Life Sciences or a regulated industry
* Proven experience translating business requirements into structured automated workflows or solutions
* Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms
* Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical Life Sciences stakeholders
* Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success
* Rigor and consistency in managing product backlogs and executing delivery
Preferred Qualifications
* Experience in Life Sciences commercial operations, HCP/HCO engagement, field force automation, or clinical operations technology
* Experience with Salesforce Life Sciences Cloud (LSC), Agentforce, or comparable CRM/AI platforms in regulated industries
* Experience with prompt design or agent-based automation solutions
* Familiarity with the Salesforce platform ecosystem (APIs, platform services, Data Cloud)
* Understanding of Life Sciences regulatory and compliance requirements (e.g., GxP, HIPAA, GDPR) as they relate to CRM and workflow automation
* Experience with network effects and cold start strategies for enterprise B2B solutions
* Lean, Six Sigma, or related process improvement certification
* Pharma, Biotech, or MedTech industry background strongly preferred
Success Metrics
* Efficiency improvements and measurable reduction in manual work for Life Sciences customers
* Blueprint adoption, usage outcomes, and business value delivered (e.g., cost savings, field force productivity, HCP engagement improvement)
* Quality and clarity of roadmap feedback influencing LSC and Agentforce platform improvements
* Time-to-value and scalability of LS-specific solution deployments
* Customer satisfaction and depth of engagement with deployed solutions across the LSC portfolio

Employment type
Full time