Lead Program Manager

Overview
As a Technical Account/Program Manager, you will serve as a customer-oriented technical liaison between the pre-sales engineering, sales team, and the customer's technical stakeholders. This position requires a strong understanding of how technology enables businesses to develop strategies and meet objectives. The TAM will be involved in the entire sales cycle, including leading meetings to discuss key business and technology issues, assess clients' needs and identify the ePlus targeted product and service solutions that best meet those needs. The goal is to support the ePlus regional sales team to drive and capture revenue creation within the customer account portfolio. You will have the opportunity to work with our Principal Architects, Engineers, and Consultants, to understand our clients’ needs and craft sustainable IT roadmaps to get them there.
You will be a customer experience-oriented professional that is familiar with scoping and pricing complex integration solutions in multiple disciplines which include, infrastructure, hybrid data center, orchestration and automation, application migration and collaboration.
Your Impact
The essential functions of this position include:
Sales /Customer Facing
Provide a communication conduit from customer technical stakeholders to internal engineering team
Engage internal pre-sales engineering team to identify and map new opportunities at specific customers, facilitate issue resolution discussion and help expedite the solution while providing frequent updates to Account Management and Engineering teams
Develop rapport with technical stakeholders (architects, lead engineers, managers) to expand relationships with other technical stakeholders and learn about new or potential opportunities for ePlus technologies
Expose customer technical stakeholders to new enhancements and/or technologies through onsite or WebEx presentations
At assigned accounts act as the primary interface and trusted advisor with Enterprise Account Executives, Customer Executives and IT professionals working with a team of Solution Architects to scope and price strategic solutions and initiatives with our customers that lead to successful business outcomes
Co-present project plans and Level of Effort to customers, guiding technical resources when engaging customer and aligning efforts to meet the customer program requirements
Function as a point of consolidation, working with subject matter expert (SME’s) to coordinate, communicate and convey solution requirements and technical response
Must be able to maintain planning and organization across multiple complex projects
Facilitate technical scoping/reviews assisting presales engineers and SME’s to develop Statements of Work (SOW)