Associate, Global Service Desk

Job Title
Associate, Global Service Desk
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
The Engineer , Global Change Management works within established procedures of Global IT Change Management with a moderate degree of supervision and provides advanced support of remedy system, real time IT change reviews, reporting, analytics, end to end IT change process. This position requires intermediate knowledge for change management and IT Platform.
Essential Functions/Core Responsibilities
Complete IT change management assessments
Identify, analyze and prepare risk mitigation tactics
Support organizational design and definition of roles and responsibilities
Coordinate efforts with other specialists
Manage stakeholders
Track and report issues
Define and measure success metrics
Support IT change management at the organizational level
Manage the IT change portfolio
Monitor IT change progress end to end covering the change life cycle
Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
Effective communication skills, both written and verbal
Ability to multi-task and meet timelines on deliverable
Detail-oriented
Proficient in Microsoft Office
Complete all assigned, mandatory training within the timeframe provided
Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Work arrangement
No