Inside Sales Specialist, Flowerbuyer

Establish a high level of rapport and trust with the Teleflora florists
Develop in-depth knowledge of FlowerBuyer’s complete portfolio of fresh flowers and floral supplies
Meet/exceed the daily, weekly and monthly quotas that are established for contacts and sales
Meet/exceed the daily expected percentage of time on the telephones selling to the florist
Use every customer contact to reinforce the Teleflora commitment to customer service
Prepare reports as necessary for the Inside Sales department management
Utilize appropriate order entry; call tracking and contact management software
Participate in sales, product and process training as required
Communicate with other departments to help meet departmental needs
Additional duties as needed
Must work extended hours as business needs dictate
Possess strong written, verbal, analytical, negotiation and interpersonal skills
Demonstrate strong organizational skills with the ability to handle multiple tasks
Excellent customer service skills (friendly, courteous and helpful)
Strong attention to detail including but not limited to accurate spelling and appropriate abbreviations
Basic computer literacy, basic math and writing skills
Excellent telephone skills and sales skills required
Self-motivated, goal-driven capable of multi-tasking in a fast-paced, constantly changing environment
Must display a strong desire to achieve and maintain high levels of both internal and external customer satisfaction
Work experience in a floral operation and/or outbound business to business telemarketing/telephone sales experience a plus
Knowledge of flowers, seasonal trends, or event planning a plus
Bilingual Spanish is a plus
Working Conditions:
Holiday time off may be limited due to increased order volume
Fast-paced, solution-oriented office environment
EDUCATION AND EXPERIENCE
High school diploma or equivalent, college business course or an undergraduate degree a positive

Employment type
Full-time

Work arrangement
No