Customer Service Representative, International

Act as liaison for Teleflora and International affiliates by providing superior service that reinforces our commitment to International Orders
Obtain a thorough understanding of Teleflora Statements with a primary focus on International orders, adjustments, and relay
Responsible for maintaining spreadsheets and reconciling monthly statements
Maintain price updates and directory information for international accounts
Preparation and submission of International wire transfers and special handling of checks
Handle adjusting entries, statements, and special mailing
Gain a thorough knowledge of the Customer Service and International Services Departments. Handle all inquiries regarding flower orders received and sent to/from International countries
Work directly with domestic and international florists to resolve any issues with International orders
Document and track all customer complaints accurately, which will allow us to monitor and address concerns as needed
Communicate with other departments to help meet departmental needs
Other responsibilities as assigned by Manager, Supervisor, or Team Leader
Basic accounting skills in AR and AP transactions
Proficient PC skills and good basic Excel skills
Ability to make decisions with little direction
Basic world geography skills helpful
Bilingual or multilingual helpful but not required
Work extended hours as business needs dictate
Possess strong written, verbal, analytical, and interpersonal skills
Demonstrate strong organizational skills with the ability to handle multiple tasks
Excellent customer service skills (friendly, courteous and helpful)
Ability to speak clearly in a well-modulated voice using good diction and grammar
Strong attention to detail including but not limited to accurate spelling and appropriate abbreviations
Ability to multi-task in a fast-paced, constantly changing environment
Display a strong desire to achieve and maintain high levels of both internal and external customer satisfaction
Display strong problem-solving skills
Working Conditions:
Must be capable of working extended hours (overtime as requested) to meet company deadlines
Flexibility in shift requirements may change based on department needs and company programs
Holiday time off may not be available due to increased order volume
Able to work one Saturday a month.
Fast-paced, solutions-oriented office environment
Education: High school degree, College business courses in accounting or an undergraduate degree in business (preferred)

Employment type
Full-time

Work arrangement
No