Hotel Dispatcher - Front Services - Aria

Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Be the heartbeat behind exceptional guest service! As a Hotel Dispatcher, you'll coordinate daily operations, connect guests with the services they need, and keep our Bell Desk team moving seamlessly. Your attention to detail, communication skills, and commitment to service will help create memorable experiences from arrival to departure.
By understanding their unique stories and needs, you will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!
THE STARTING RATE: $22.2793 / Per Hour + Service Commissions
THE DAY-TO-DAY:
Provide refined luxury service to ensure guest satisfaction
Answer Bell Desk phones and assist guests with requests and inquiries
Own guest requests and complaints by resolving issues promptly and following up to ensure satisfaction
Dispatch Bell Attendants efficiently for guest luggage handling during check-in, check-out, and other service requests
Record guest service requests, time stamp service cards, and place them in rotation for the next available Bell Attendant
Maintain positive guest relations by providing accurate information about hotel services, amenities, local attractions, and transfer calls to the appropriate departments as needed
Coordinate convention group arrivals and departures by completing paperwork, scheduling bag pull times, and communicating with tour leaders regarding bus schedules and room changes
Organize incoming and outgoing guest laundry by verifying guest names, room numbers, item counts, and room changes
THE IDEAL CANDIDATE:
Must be 18 years of age or older
High school diploma, GED or equivalent
Six (6) months of prior relevant guest services experience, preferably in a similar resort setting
Six (6) months of prior relevant experience handling multiple phone lines
Front Services and/or dispatcher experience preferred
Experience in a AAA 5 Diamond, Mobil 5 Star, or Forbes hotel/resort setting
Must be able to work various shifts, including weekends and all holidays
THE PERKS & BENEFITS:
Free meals in our Aria employee dining room
Free parking on and off-shift at all MGM Resorts properties
Professional and personal development opportunities through employee programs and network groups
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15408
Are you ready to JOIN THE SHOW? Apply today!