Digital Product Director

Chase is on a mission to make financial health simple, intuitive, and accessible for everyone — and the products you build will be at the center of that mission. As a leader at one of the world's most innovative financial institutions, you'll have the resources, data, and scale to create experiences that genuinely change how people manage their money.
As a Product Director at JPMorganChase within Consumer & Community Banking, you will own the vision, strategy, and end-to-end product development of personal financial management features and capabilities — including next-generation agentic experiences that proactively guide customers toward smarter financial decisions. You will lead a team of product professionals and partner across design, engineering, data, and business to bring transformative digital products to life at scale. This is a high-impact role at the intersection of consumer finance, artificial intelligence, and human-centered design, where your work will directly shape the financial lives of millions of Chase customers.
Job Responsibilities
Define and drive the multi-year product vision and strategy for personal financial management features and agentic experiences within Chase Digital
Lead end-to-end product development from discovery and ideation through launch, iteration, and scale
Translate customer insights, market trends, and business priorities into a clear, actionable product roadmap
Champion agentic and AI-powered experience design, identifying opportunities to proactively surface personalized financial guidance for customers
Partner with engineering, design, data science, and operations leaders across Consumer & Community Banking to align on priorities and deliver high-quality product outcomes
Define and track key performance indicators, using data and experimentation to continuously improve product performance and customer impact
Influence senior stakeholders and executive leadership through compelling storytelling, clear prioritization frameworks, and outcome-driven narratives
Build, mentor, and develop a high-performing team of product managers, fostering a culture of curiosity, ownership, and customer obsession
Identify and navigate risks, dependencies, and trade-offs across a complex, matrixed organization
Required Qualifications, Capabilities, and Skills
Formal training or certification on product engineering concepts and 10+ years applied experience
Demonstrated experience leading product strategy and development for consumer-facing digital products at significant scale
Proven ability to define and execute a product vision that balances customer needs, business outcomes, and technical feasibility
Deep understanding of personal financial management, consumer banking, or adjacent fintech domains
Experience building and shipping AI-powered or agentic product experiences
Strong analytical and data-driven decision-making skills, with experience using experimentation and metrics to guide product direction
Exceptional communication and executive presence, with the ability to influence and align senior stakeholders across functions
Experience leading and developing teams of product managers in a fast-paced, complex environment
Preferred Qualifications, Capabilities, and Skills
Experience working within financial services, consumer-facing fintech, or highly regulated digital product environments
Experience leading development of AI-powered and Agentic products
Track record of launching zero-to-one products as well as scaling mature platforms
Experience with agile product development methodologies and cross-functional delivery models
Experience using agentic product development tools throughout the lifecycle to improve velocity and quality
Background in behavioral economics, financial wellness, or consumer money management tools