Manager of Mobile Crisis Outreach

Mobile Crisis Outreach Manager
Full-Time, Onsite (includes community outreach)
Hiring Range: $39.76 - $49.70 Per Hour
Benefits at a Glance
Comprehensive Coverage: Health, Dental & Vision
Generous PTO: Up to 19 days + 2 mental health days + 10 holidays (pro-rated for part-time)
Fully Paid YMCA Membership for you and eligible family members
Company-Paid Life & Disability Insurance
Student Loan Assistance & Professional Development
403(b) Retirement Plan with Company Contributions
Employee Assistance Program (EAP)
Pet Insurance
Free Wellness App (2MorrowHealth)
Collaborative, Supportive Team Environment
Kitsap Mental Health Services (KMHS) is seeking an MCOT Operations Manager to provide clinical and administrative management for our Mobile Crisis Outreach Team, teams keeping with State and SBHASO mandated crisis services. This role ensures high quality, well-coordinated clinical care across the team and community providers. You will guide clinical decision‑making, ensure regulatory compliance, and strengthen team effectiveness during high‑acuity situations. If you are driven to lead exciting and meaningful crisis work that directly impacts the community we serve, apply now.
Primary Responsibilities:
Maintain a thorough working knowledge of the principles of crisis intervention that focus on rapid resolution of a crisis to prevent further deterioration, to achieve a pre-crisis level of functioning, to promote growth & effective problem solving, and to recognize danger signs to prevent negative outcomes.
Maintain a thorough working knowledge of Washington State statutes and regulatory codes that govern and direct the responsibilities of members of the Crisis Response Team. Keep abreast of changes to the statutes, regulatory codes, and/or contract requirements on an ongoing basis and ensure that members of the Mobile Crisis Outreach Team are apprised of and trained to understand and apply changes appropriately in the carrying out of their responsibilities.
Assist in the development and maintenance of positive, collaborative relationships with all KMHS programs, ancillary providers, and/or other public or private agencies, in order to provide an essential level of care for consumers and service to the community, and to further and enhance the overall mission and goals of the agency.
Report to and strategize with your supervisor on any trends, grievances, community or public relations issues which may negatively impact the overall reputation of the MCOT or the agency, or which may interfere with the ability of the MCOT to carry out its stated mission.
Maintain a thorough working knowledge of family dynamics processes during crisis episodes to ensure helpful, supportive problem solving that promote growth, education and ongoing collaboration with the treatment team.
Provide supervision to staff, with case material and regularly scheduled interaction, to develop or improve the staff’s therapeutic effectiveness in practice. Provide an initial review of case records to ensure that appropriate standards of care are maintained according to agency, regulatory, contractual, or judicial requirements.
Ensure staff know and follow agency policies and procedures that meet clinical needs without compromising the safety of staff, clients, and other stakeholders involved in a crisis episode.
Ensure that an appropriate continuum of care and intervention is applied during crisis response episodes. Ensure that face-to-face interventions are carried out when clinically indicated or requested. Ensure that appropriate follow-up interventions occur to minimize gaps in services. As necessary, act as the primary liaison between the MCOT and the public or other agency departments, ensuring appropriate follow up and coordination of services.
Ensure that all documentation relative to crisis intervention services and consumer contact is complete, accurate, and submitted in a timely manner in accordance with agency, regulatory, and/or judicial standards. Ensure that ongoing training relative to documentation expectations and requirements is provided to members of the MCOT in an effective and timely manner.
Attend to the development of positive staff morale and teamwork; providing opportunities for training, team building, or other activities that will contribute to the maintenance of a supportive, collaborative, and collegial environment within the MCOT.
Provide or ensure the provision of a work schedule for members of the MCOT that provides 24-hour crisis response services at a level that maintains a continuity of coverage according to contractual requirements.
Provide back-up crisis intervention/crisis response services as a member of the MCOT, as necessary, to ensure appropriate continuity of care levels are maintained.
Recruit, hire, and ensure the appropriate training of qualified MCOT staff, including maintaining an adequate level of appropriately qualified and trained on-call staff and, according to agency established policies and procedures. Ensure the timely completion of annual performance appraisals.
Provide consultation, education, and/or training to KMHS staff, members of the community, and/or other public or private agencies or ancillary providers as appropriate.
Develop and maintain policies and procedures specific to the MCOT. Ensure compliance with established policies and procedures. Ensure that the DCR protocols, established by the Department of Social and Health Services, Department of Behavioral Health Resources, are regularly used as a guide in the decision-making process for involuntary detentions.
In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description