Security Support Clerk

TDEC (The Data Entry Company), a nationally recognized Business Processing Outsourcing Organization (BPO), seeks a Security Support Clerk to support a federal agency in Boyers, PA.
*The Security Support Clerk will be on-site to start with the potential to go fully remote*
Duties and Responsibilities:
Administrative support
Administrative personnel are responsible for all aspects of the processing of E-QIP request, staffing
the helpdesk, and assisting in the administration of the PIV Card Management Program. Personnel
must have previous access and working knowledge of PIPS and e-QIP systems is required. Personnel
must have working knowledge of e-QIP screening requirements and required materials for OPM
Tiered-level investigations.
E-QIP Program Responsibilities: actions includes the preparation of investigative requests,
screening of e-QIP submissions, monitoring E-QIP request throughout the process, creation of
files (hardcopy and electronic), tracking and monitoring of investigative material and other
requirements that relates to the processing of E-QIP request. Additional responsibilities
include the following:
In accordance with OPM’s INV 15 (Requesting OPM Personnel Investigations), must fully screen and release/reject no fewer on average than 25 E-QIP cases per day completeness and accuracy;
Must possess the ability to identify discrepancies and missing information from investigative forms (e-QIP Standard Forms 85, 85P, 86, Standard Form 306, various investigative releases). No more than .05% of cases processed returned from second review or scheduling as unacceptable;
Successfully communicate via email, telephone and/or fax to personnel being processed for investigation to address incomplete or discrepant information and the scheduling of investigations.
Assist with the processing and handling of case material receipts to include matching the receipts with the appropriate case and tracking unassigned piece
100% ID documentation verification for all submitted material or refer to Security Officer of any questionable or concerns upon identification;
Helpdesk Responsibilities:
Represent OPM in a favorable and professional manner with no more than 2 complaints being received monthly from customers
Provide assistance to applicants when accessing e-QIP and completing the e-QIP forms and process;
Assist individuals with setting up appointments at the Boyers PIV site.
Benefits
Wages & Fringe Benefits
Health & Welfare Benefits
Paid Time Off and Holiday Pay
UHC Health Insurance
Dental, Vision, and Life Insurance
Direct Deposit and Wisely Pay available
Generous 401(k) program
Legal Shield and Identity Theft Protection
TDEC is an Equal Opportunity Employer / Veteran / Disabled.

Employment type
Full-Time

Work arrangement
No